Rwanda’s leading security company has rebranded form Intersec Security to ISCO Intersec Security after an internal restage of its brand. Released under the thematic ‘A New Commitment, A New Promise, a New Vision’ ISCO Intersec Security will be rolling out its new identity across the country.
ISCO Intersec Security General Manager Vincent Gatete stated “We have remained as the leader in our field through the committed delivery of professional services through our employee base that is over 5,000 strong. However, times are changing. The economy is developing at a fast rate and so are our clients requirements for their growing businesses & institutions. This new identity is the reflection of a change that delivers a new commitment, a new promise and a new vision to our clients”
The company has invested in developing internal systems, its employees and adding value through innovative new services to keep up with the growing demands for today’s modern customer.
“We recognise that our people are key to the successful delivery of the new ISCO Intersec Security experience and have thus invested in identifying the best talent, developing their skill set and creating a conducive environment to grow them into effective leaders,” added Gatete.
Some of the other changes include streamlined and digitized systems to allow efficient and timely operational standards. For example, customers now only need to call one number, 3031, to deal with any queries from acquiring services to invoicing & billing queries and therefore enabling them to access and interact with the company in an easier and more efficient manner.
The company has also rolled out a restructured system that is taking employees through a vigorous training program that covers security systems, security management, disaster response, customer service and administrative skills.
ISCO Intersec Security has also expanded its services to include courier, logistics, transport & warehousing services.
Customers may now acquire 4G enabled security systems such as IP video surveillance cameras with ease as the company will provide a full package including connectivity, installation & maintenance at affordable rates. The service will be launched at the ultra modern 4G Square centre at Grand Pension Plaza, where ISCO Intersec Security will have a sales office and service centre. This unprecedented move by the security company is a bold declaration that ISCO Intersec Security is committed to fully adopting the needs of today’s digital customer.
A number of security specialists are also being trained to provide 360 degree security solutions that go past guarding services to include security consultancy right through to crisis management advisory.
A cash processing center is under construction to expand the company’s Cash-in-Transit (CIT) services to a full service cash solution including Cash sorting / Inspection / Packaging, ATM replenishment as well as vault solutions. This will be located at the site of the company’s new headquarters that will be ready at the end of 2015.
“Our new identity, brand platforms & strategy will appeal to the needs of our clients as we serve them better with a renewed focus on delivering improved services in both our physical and our fast growing digital and electronics business, whilst encompassing the new diversified sectors we have expanded to” concluded Gatete.
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