According to a statement shared via X account, these services were initially launched as a pilot project in Kigali City to assess the new service process, gather customer feedback, and make necessary improvements before the services are rolled out to other districts.
This digital platform will streamline access to water and sanitation services, enhancing transparency and improving service delivery by allowing customers to submit and track their applications online.
In addition to these services, WASAC Group mulled a project to introduce an online system for paying water bills, similar to electricity billing systems, where customers pay in advance through a digital platform.
However, in January 2025, WASAC informed Parliament that the project had been delayed due to high costs associated with modern meters and inconsistent water supply in Rwanda’s pipeline system.
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