The entire campaign period (from 14 October to 10 November 2018) witnessed various customer engagement initiatives. Customers and frontline staff were recognized and rewarded for their patronage and exemplary service respectively, while customer service teams who had demonstrated excellence in driving process improvements and implemented innovative solutions to enhance customer experience were awarded special recognition.
The brand also conducted trainings, team-building activities, and contests that emphasized the importance of customer happiness and service excellence.
For Unimoni [formerly UAE Exchange in Rwanda], Customer Month not only cements the central role of customer happiness in everything it does but is a reminder for the brand’s global teams that its success stems from constantly enhancing the customers’ experience.
Unimoni is a renowned global provider of Money Transfer, Foreign Exchange, Payment, and Credit solutions, facilitating the seamless movement of money across geographies, currencies, and channels to enable our customers to achieve their financial ambitions. They offer multiple customer touch-points including retail stores, digital and mobile solutions, and self-service kiosks.
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