TIGO a telecom operator in Rwanda says it is determined to comply with the different measurements enforced by our licenses and the Rwanda Utilities Regulator Agency (RURA).
Tigo says it maintains an ongoing dialogue with the Regulator regarding this subject in order to provide our customers with the highest quality of service at the same time we comply with our obligations.
RURA has issued this mandate to ensure that all the major stakeholders in telecommunications adhere to several technical and non-technical Key Performance Indicators.
Tigo believes in delivering the best network possible to Rwandan customers; therefore we respect RURA’s initiative and direct our efforts to fulfill it.
In regards of the notice N°010/ICT-RURA/2012 received from RURA addressing two technical performance indicators, TIGO successfully presented a work platform that meets the requirements of the Regulator.
Our customers can be assured that this will not affect their communication and we will continue to operate in a way that allows us to keep improving the quality of our services.
The telecom understands that RURA has the responsibility to seek the best interest of Rwandan consumers and work every day towards achieving the same goal.
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