This past weekend, a team of almost 100 Tigo collaborators stormed the streets of Ruvabu, engaging in conversations with the local townspeople with the aim to understand what things about Tigo they like and what new things they yearn.
This visit is the first of many, which form part of a program designed to bring the employee closer to the customer, increasing the fidelity of the feedback received about Tigo products and services. Tigo employees were divided in different team covering the busiest parts surrounding Rubavu town, city centre and public beach.
Among the team visiting the border town were Tigo senior managers, including Chief Executive Officer, Diego Camberos who expressed, ‘’both our colleagues and customers express gratitude for this opportunity to interact”.
He added that, ‘’it reassures us to know that customers maintain their preference for Vuga Packs and Tira Tigo and that our new tariff to call other networks has been well accepted; while recognizing we also have things we need to improve’’.
As part of their philosophy, Tigo is committed to innovating not only in their products but also in the efforts the company invests in bringing the brand closer to every customer.
Mr. Camberos stated that these visit had already rendered valuable information and the program would become a periodical exercise within all regions in Rwanda during the rest of the year.
‘’When a Tigo person came into my shop and asked me how Tigo could serve me better, I felt appreciated’’, expressed a smiling Rubavu shop owner.
Leave a Reply