{{Last night TSM hosted a business networking event at Serena Hotel, Kigali, focused on the theme of excellent customer service enhanced by social media. }}
Guests were treated to an exciting and engaging mix of storytelling from Patrick Mazimhaka about “Understanding Service in the Rwandan culture and traditions”; advice and tips from marketing and social media expert Leon Orsmond on using Social Media to improve service delivery and hilarious comedy from the ‘Customer Ambassador’.
The event was sponsored by Na Yombi under RDB, Serena Hotels, Skol Brewery and The Point Business Centre.
The Serena Ballroom was packed with over 300 guests who had the chance to test their speedy twitter skills by entering a live competition to win fabulous prizes from TSM partners.
Using the hashtag #tsmcocktail2013 @theservicemag, the first quick-thumbed tweeps instantly won amazing gifts including return flights anywhere in Europe courtesy of KLM, a helicopter flight from Akagera Aviation and a Blackberry Bold offered by Tigo.
Guests heralded the event in true social media style via twitter:
“Getting cultural insight into #Rwandan and the concept of #customercare by Mr Mazimpaka @TheServiceMag ‘s #tsmcocktail2013 was PRICELESS!” from @rk_ange
“@TheServiceMag Thank you for organising the #tsmcocktail2013 it was a great evening of fun, learning, networking and so much more.” from @ssojo81
“Merci pour ce bon moment hier soir #tsmcocktail2013 un juste mélange d’humour et d’information @TheServiceMag” from @mazasaloon
After the event TSM Publisher, Sandra Idossou said, “We were totally overwhelmed and so pleased by the number of people who came, and from all sectors of the service industry too. It’s great to see so many business leaders so engaged with improving customer service in Rwanda.
The TSM team is so energised by the all the feedback, we have already started to plan the next event, hopefully in December.”
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