This accolade cements RwandAir’s growing reputation as a leader in African aviation, with passengers praising the airline’s meticulous attention to service across the entire travel experience.
The World Airline Awards, often dubbed “the Oscars of the aviation industry,” are based on a global customer satisfaction survey conducted by Skytrax, an international air transport rating organization.
Running from September 2024 to May 2025, the survey saw participation from over 100 nationalities, with 22.3 million eligible entries determining the winners. The awards remain independent, with no entry or registration fees for airlines, ensuring impartiality.
Edward Plaisted, CEO of Skytrax, commended RwandAir’s achievement, stating, “RwandAir continues to distinguish itself through a clear focus on service attention. The airline has created an experience that stands out in its category – professional, considered, and personal as it continues to evolve its regional product with confidence.”
RwandAir’s consistent presence at the awards reflects its rising prominence among regional travelers. In 2024, the airline ranked third among African carriers for exceptional service and customer care, signaling its upward trajectory in a rapidly growing African aviation market.
{{RwandAir’s journey and global partnerships}}
Established on December 1, 2002, as Rwandair Express, the airline rebranded to RwandAir in 2009 and has since become one of Africa’s fastest-growing carriers.
Operating a modern fleet that includes the Boeing 737-800NG, Boeing 737-700NG, Bombardier Q-400NG, and Airbus A330, RwandAir serves destinations across Africa, Asia, and Europe.
RwandAir’s partnership with Qatar Airways, which was named the world’s top airline at the 2025 awards, further enhances its global reach and service offerings.
Other global leaders in the awards included Singapore Airlines (second), Cathay Pacific (third), Emirates (fourth), ANA All Nippon Airways (fifth), and Turkish Airlines (sixth).
In Africa, Ethiopian Airways clinched the title of the best airline for the seventh consecutive year, recognized for its international operations, distinct from RwandAir’s focus on intra-Africa excellence.
As the airline continues to expand its network and refine its services, this recognition at the World Airline Awards highlights its pivotal role in shaping the future of regional air travel in Africa.
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