The training started in Muhanga District in the Southern Province on Monday which is in RDB’s two-week programme to train people all over the country.
When he launched the training program, the head of customer care and regulation division at RDB Emmanuel Nsabimana, said that Rwanda has already realized that good service delivery is a channel of tourism and economic development in general.
“We have the goal to double tourism revenues to $800 million in 2024, from $404 million in 2016, and the only way to achieve this is to ensure that services are provided to at best,” he said.
He further said that the training will be conducted in six districts to assist leaders, service providers, suppliers of meals and beverages, cooks and hygiene personnel, to increase their knowledge of their clients’ needs, their expectations and what can be done to achieve it.
It is scheduled to be concluded on December 7, 2018, in Muhanga, Huye, Nyamagabe, Rusizi, Rubavu and Musanze districts where over 200 people will be trained in each district.
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