{{The permanent secretary in the Health Ministry has announced new reforms in service delivery in health centers and hospitals including medical transfers to take effect very soon.}}
Dr. Uzziel Ndagijimana told IGIHE.com that the general public has expressed concerns that patients on local health insurance(mituelle) are most of the time ignored and despised at several health centers.
“A patient will no longer get a transfer paper only for sometimes he finds a doctor busy, in meeting and so on, but the transfer provider has to find a proper time, informs a doctor to whom he sends a patient and make sure a patient will find the doctor aware of all his problems.”
Ndagijimana added that a nurse or doctor will get his prime according to his performance at work.
He said, “Suggestion boxes have been established in health centers and hospitals; patients will put out their problems and ideas through those boxes.”
He added that to prevent treachery in report by physicians, the key will be kept by an agent in charge of social affairs in sector or district in which the health institution is located.
This might be one of the solutions to many people who have been facing problems once they are transferred from a health center to a hospital or a hospital to another hospital.
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