MTN Rwanda will hold its annual Customer Appreciation Week throughout all its Service Centres countrywide from 5th – 9th October as a way of expressing the company’s continued appreciation of its valued relationships with the local community and internationally.
Customer Service Week which is held annually during the first week of October, is an international event devoted to recognising the importance of customer service.
Speaking at the launch at the MTN Service Centre in Nyarutarama where he was serving customers behind the counter, CEO Gunter Engling said, “We value the importance of building and maintaining long term relationships with our esteemed clients. Through their unwavering support and patronage we have achieved a huge milestone of registering over 4 million subscribers, which has reaffirmed MTN’s position as the largest telecom in Rwanda and the number 1 African brand worldwide.”
MTN recently hit the 4 million subscriber mark which has cemented the company’s position in the market both in terms of market share and value share.
“Through delivering a bold, new Digital World to customers, our priority is to establish a strong relationship with the community so we can best understand the needs of our customers and improve customer service at all touch points,” continued Engling.
Current customers and others interested in learning more about MTN products and services are welcome to participate in active demonstrations, speak directly to MTN Management and take advantage of special offers during that week.
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