{{MTN Rwanda has apologised to subscribers for the inconviniences that might have resulted from the network failure on July 11 for nearly an entire day.}}
Subscribers could neither make calls nor navigate internet for a big part of the day a situation that affected several businesses and communication among the general population.
David Kezio-Musoke, Public Relations officer at MTN Rwanda said, “We had a failure on one of our nodes that affected some customers. Not the whole subscriber base was affected. We sincerely apologise for all inconveniences caused.”
He added, “We started receiving complaints at about 10am july 11, from some customers through our call centre and on social media. Our engineers started working on the problem as soon as we were notified.”
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