The hotel that is part of Marriott International, was appreciating its customers for having chosen it as their preferred hotel and having accepted to become its partners.
The ceremonies that marked ending the Global Customer Appreciation Week were held on Friday evening, November 16th this year in the annually celebrated party known as “Global Customer Appreciation Cocktail.”
Different partners of Kigali Marriott Hotel including tour companies and corporate bookers were welcomed with beautiful ballroom set up to celebrate with the hotel team alongside many options of both food and beverages. It was also marked as the official launch of their Meetings Imagined concept.
The Director of Sales and Marketing at Kigali Marriott Hotel, Victoria N. Obiakor told IGIHE that the Global Customer Appreciation Cocktail is held in a bid to show appreciation to its clients and partners in its hotels around the world.
“Last week, we went into different areas where we found our customers and thanked them with gifts, breakfast boxes and framed certificates of appreciation. This evening comes as the last day of activities we have done as we appreciated our customers for their continued partnership and thanking them for their continued patronage. #Marriottsaysthx.” she said.
Victoria N. Obiakor added that the cocktail was an opportunity to show customers the innovations Kigali Marriott Hotel has now got for clients planning exceptional meetings or trainings generally known as Meetings Imagined. In organizing fast meetings and conferences, the team tailor makes concepts to fit the meeting agenda hence delivering enjoyable and relevant services to their customers.
Aparna Ramakrishnan works for Rickshaw Travel, a tour company. She shared it was her second time attending the ceremony aimed at appreciating Kigali Marriott Hotel’s customers.
She went on to say that most Rickshaw Travel partners and clients enjoy staying at Kigali Marriot Hotel mostly because it is conveniently located in the city center; it also provides exceptionally good services.
The Marketing Manager at Rwandair who was one of the major partners of the event, Audrey Kazera, revealed that they chose to take part in the event as it attracts so many people who usually work with the Rwanda National carrier.
“Hotels contribute to our good service delivery because all the people returning to the country from abroad, foreigners coming to the country including tourists, traders need somewhere to stay. Working with Kigali Marriott Hotel is a win-win for us as they provide people with accommodation and we also provide them transport services with their belongings.” She said.
Some participants at the ‘Global Customer Appreciation Cocktail’ won prizes including restaurant meals, spending two unpaid nights in some of the most expensive rooms of the hotel as well as its sister properties in Africa, access to Kigali Marriott Hotel Saray Spa services with two tickets to and from Nairobi that were gifted by Rwandair packaged with a Nairobi based Marriott property to stay in for two nights.
{{Kigali Marriott Global Customer Appreciation Week Closure in Pictures
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