I&M Bank Rwanda attributed its growing customer base, which now exceeds 71,000, to the implementation of digital solutions, data analytics, the establishment of a European desk, and the introduction of a Retail Banking loan center. The bank’s customer base experienced a 15% year-on-year growth.
Additionally, I&M Bank Rwanda revealed that 78% of transactions are now conducted digitally, indicating the increasing adoption of digital banking services by customers.
Robin Bairstow, the CEO of I&M Bank Rwanda, commented on the bank’s performance, attributing the growth in the first quarter of 2023 to the successful execution of their iMara strategy, which has consistently delivered positive outcomes.
Bairstow further noted that the bank achieved a 4% increase in loans provided to all customer segments, including corporates, small and medium enterprises, and individuals. Moreover, deposits also rose by 5% during this period.
Leave a Reply