The Governor of Eastern Province Odette Uwamariya has encouraged citizens to question leaders that provide poor services.
In an exclusive interview with IGIHE.com, Uwamariya notes that she’s tired of hearing cases of poor service delivery yet most of the accused leaders are competent and are paid well by the government.
She added that good service delivery facilitates good governance and also ensures sustainable development. “I despise leaders that ignore or delay requests from citizens who need their services yet some of these ignorant leaders were nominated by community members,” She remarked.
Uwamariya stressed that leaders should be ashamed whenever Prime Minister Pierre Damien Habamuremyi solves issues in their respective territories.
There’s a directive from the Prime Minister’s office instructing leaders to adhere to some of the practices meant to ensure transparency.
“A leader should have their contacts pined on their office door and there is a specific period they are not supposed to exceed before replying to a citizen’s requirement amongst others, they know all this yet they end up being ignorant,” she argued.
Uwamariya further stressed that good service delivery should also apply to other public sectors especially hospitals which are have also been facing criticisms from the majority through media.
“I know some patients for instance are shy to speak aggressively to doctors since they fear the physician might abandon them,” she further said.
“I always advise my colleagues especially mayors that as soon as majority start filing complaints against their ignorance behavior that’s when leaders start taking seriously requests from citizens.”
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