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Happy International Customer Service week! It is a favorite celebration of the year because it gives us the opportunity to show our pride in our customer service teams. Indeed our employees, especially our front-line customer service teams, are the lifeblood of the organization. }
At hellofood, we deal with well over 1,000 customers every week! And trust me – there is nothing harder than telling a very hungry customer that his or her food is just around the corner! We recognize that without stellar customer service from both our call center and our fleet of riders (see picture below), people will not continue to use hellofood, so we put a lot of effort into ensuring the best possible customer experience.
Our team is passionate about their work and the customers they serve. Here are a few tips from the team on how to ensure a really good customer experience:
-* {{Promptness}}: We promise to deliver in 60 minutes. This means the food MUST be there in the promised amount of time. Delays and cancellations of orders must be avoided.
-* {{ Politeness}}: Politeness is almost a lost art. Saying ‘hello,’ ‘good afternoon,’ ‘sir’, and ‘thank you very much’ are integral parts of good customer service. For our business, using good manners is appropriate whether the customer places an order or not and whether they are polite in return or not.
-* {{Professionalism}}: All customers should be treated professionally, as if they are the only priority. Professionalism shows the customer that they are cared for. But don’t take our word for it! Hear from one of hellofood’s customer service agents.
{{Question}}: What is hellofood doing to improve their customer service? Answer from Maya, hellofood customer service agent: “Everything. When I say everything, I mean absolutely everything. We are trained almost every week to know how to perfect;y behave with angry customers, how to handle all the challenges you can face in this field. I absolutely love it, and it’s very exciting for the whole team when a customer is thrilled with their order. We now all use it in our daily life, because now I know how to handle different people with different attitudes.
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