{Banque Populaire du Rwanda (BPR) has revealed a plan to launch a new system of enabling clients access loans with the prior arrangements done via mobile phones as a move to improve service delivery and reducing the amount of time spent by clients in processing loans.}
This was unveiled by the BPR Chief Executive Officer, Sanjeev Anand last week during a visit to Rubavu and Musanze districts aimed at getting closer to the customers and explaining more about BPR products and services.
Sanjeev expressed satisfaction over the bank’s performance, boasting of 192 branches across the country with around 400,000 clients. He noted that that more than 300,000 customers use the technology of BPR Banking which will soon be supporting by a loan application system with clients using their mobile devices.
He said that they will do all that is possible to improve service delivery to customers for they are the reason the bank is registering progress.
“You are the basis for BPR’s continued growth and good performance; otherwise nothing would be attained without your presence. That is why we must provide better services for you, our clients,” said the CEO.
Low interest rates and wider geographical presence in many parts of the country have attracted a big clientele to the bank.
“This bank has helped me to attain tremendous progress. The newly introduced loan application platform is an additional value to already existing systems of applying for a loan through ATM. This will save our time we would spend lining at the bank to be served,” said one customer Nyirakabuguzo Elizabeth who has banked with BPR since 1996.
The representative of BPR shareholders’ interests in Musanze district, Nsengimana Epaphrodite commended the way BPR continues to serve customers adding that such visits bring pride to the shareholders and clients.
Through the new loan application system, a client will be required to type his project and needed amount of money in mobile phone and send it to BPR.
The loan applicants will receive information whether the request is confirmed or not followed by explanations. The client will only go to the bank after having the request approved to negotiate about the loan guarantee and other requirements.
BPR also plans to reach small and medium clients through the implementation of their representative known as ‘agents’.
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