{The organisations with best and worst service provision in the country
will be announced in January.
}
A survey to choose the top service providers is already underway. It
is being conducted by the ServiceMag, a services sector oriented
publication, and aims at promoting customer care and improve service
provision in public and private sector organisations, said Sandra
Idossou, the ServiceMag’s publisher.
The immigration and emigration department was voted best service
provider for 2012, and also topped in the government departments’
category, while Camellia Tea House won in the restaurants category,
Nakumatt in the supermarkets category and Kigali Central University
Hospital (CHUK) was the health providers’ winner.
To participate in the survey, log on to www.theservicemag.com by
December 6. The winners will be announced in January, according to
Idossou.
The government is promoting customer care to improve service provision
at any of its departments and in the private sector. It believes this
will attract more visitors into the country and enhance customer
experience, especially in the services sector.
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