MediConnect is a digital health platform that connects patients with licensed doctors across multiple specialities through messaging, phone calls, or video consultations. It offers electronic prescriptions, home delivery of medications, and follow-up care. Consultations are priced to remain affordable, with a general practitioner costing 3,000 Rwandan francs and a specialist 5,000 Rwandan francs.
In an interview with IGIHE, Dr. Iradukunda explained that MediConnect was born from watching patients travel long distances for consultations and imagining a way for doctors to provide care beyond hospital walls.
The shortage of doctors was another driving factor. Currently, Rwanda has approximately one doctor for every 4,000 members of its population, but the government is working aggressively to meet the WHO-recommended threshold by 2028 through the “4×4 Reform”.
“At the current rate, it would take us about 180 years to reach the World Health Organization’s recommended number of healthcare providers,” he remarked, acknowledging the urgent need to disrupt that timeline through the government’s ambitious initiative to quadruple the number of healthcare professionals within four years.
The MediConnect solution, he said, was not about replacing existing services but complementing them. MediConnect allows doctors to consult patients virtually when they are not at hospitals or clinics, extending care beyond traditional settings and reaching patients in both urban and rural areas.
The platform was conceived during the COVID-19 lockdowns in 2020, when access to healthcare became even more challenging. Development began in 2023, when Dr. Iradukunda brought together a team of colleagues, developers, and digital health experts. MediConnect officially launched in 2024 and has since onboarded more than 60 licensed doctors across different specialities, facilitating hundreds of consultations.
The platform is registered with the Rwanda Development Board, licensed by the Ministry of Health, and cleared by the Rwanda Cyber Security Authority for data protection and privacy compliance. It was also featured on the Africa Digital Health Network Watchlist 2025 as one of the continent’s promising digital health startups.
MediConnect’s impact goes beyond consultations. Dr. Iradukunda is specializing in Emergency Medicine and Critical Care at Africa Health Sciences University (AHSU). Launched in September 2024 by King Faisal Hospital Rwanda in partnership with the Ministry of Health, AHSU aims to expand the country’s healthcare workforce.
The university currently has 202 students and is expecting its third cohort this September. Its first cohort, which began training in 2024 and is expected to graduate in 2028, will produce roughly 60 specialists and 40 midwives. AHSU integrates digital health, telemedicine, and artificial intelligence into its residency programs, equipping students with the skills to innovate.
Residents from AHSU, including Dr. Iradukunda, have contributed to MediConnect by refining the web application, creating patient-centred designs, and developing health education tools.
“That early training in digital health opened our minds to technology’s role,” he told IGIHE. “We show that beyond being a doctor, you can provide solutions using university-acquired skills to solve real-world problems.”
Beyond the code and the interface, the true heart of MediConnect is found in the lives it quietly saves when every second counts. This was the reality for a 25-year-old patient in 2025 who logged on to discuss persistent headaches.
What began as a convenient digital check-up quickly turned urgent as the physician identified critical warning signs, blurred vision and impaired balance. The resulting CT scan uncovered a brain tumour, leading to an immediate referral and successful surgery that likely wouldn’t have happened without that timely virtual connection.
“This shows MediConnect’s role in early detection of serious conditions that could have been missed,” Dr. Iradukunda said.
Looking ahead, MediConnect and AHSU innovators are developing AI-powered triage tools to determine whether cases can be managed virtually or need urgent referral. They are also creating electronic health information cards to track patient histories and exploring digital medical fitness certificates to reduce unnecessary clinic visits. Plans are underway for a mobile app and telemedicine kiosks to reach rural areas with limited digital access.
Dr. Iradukunda sees the platform not just as technology but as a new model of healthcare delivery. “We must be solution providers for our country and continent,” he said. “The future belongs to those who use knowledge and digital technology like AI to solve real-world problems.”
To access MediConnect’s services, book a consultation, or learn more about their digital health solutions, visit their web portal at www.mediconnect.rw.
Leave a Reply