Rwandans appreciate the improvement in service delivery following efforts by the government over the last couple of years to see the level of service delivery improve to desired levels.
At the ongoing 9th National Dialogue Umushyikirano at the Parliamentary, it emerged that a bigger percentage of Rwandans are satisfied with the level of service delivery by government institutions and the business community in general.
The Minister of Labour and Public Service Anastase Murekezi presented a report on how Rwandans feel on service delivery. He pointed out that 75% of Rwandans expressed satisfaction on the way health services are provided by hospital and health centres. The survey which was done by the Rwandan Governance Board (RGB) using the citizens scorecard showed that people in the Western Province are happier with the health services followed by the Northern province.
“Access to clean water has also greatly improved. The government programme to ensure access to clean water in 200m in the city and 500m in rural areas is paying off. 68% of the people in rural areas said they have clean water while 80% of the people in Kigali said they have clean water access. In the Northern province, 75% of the people said they were happy with access to clean water,”
“On education, the survey showed that people were happy with the efforts of the government. 78% of the people were satisfied that their children can find a school in at least within 2km,” Murekezi said
75% of the people also said that they appreciate the land registration processes. The survey further indicates that 8.5 million land parcels have been demarcated with 88% adjudicated. A big number of citizens also stated that they were impressed by the improved Crop policy, land consolidation and market availability.
Residents of Kigali however reported that while there has been improvement, there is need to remove the remaining barriers to service delivery including bureaucracy, incompetent and lazy local leaders .
The report further states that 81% of the citizens say they are happy with community reconciliators know as ’abunzi’ while 63%% say they were satisfied with the Judges and 34% have trust in lawyers.
On transport, a survey done showed that the number of people moving in and outside Kigali by express commuters has gone up tremendously. It indicates that in 30 minutes express buses take 600 people to the Northern province, 900 passengers to the South, 500 passengers to the West and 700 to the Eastern province, indicating a major increase in the in and outflow of people into the city.
The problem here is that the city lacks planned areas such as modern parks were these people moving in and out of Kigali can be accommodated or hosted. We need to develop infrastructure to deal with these challenges.”
Despite the country’s progress in the World Bank Doing Business ranking, there is need to improve the business atmosphere mainly regarding business opening and closure which was cited as one of the challenges remaining. It was observed that people register business and start operations but when they make losses, they stealthily move out of businesses without going through the right procedures.
Banks doing a good job but customer service needs to improve. 90% of the citizens believe local government are doing a good job regarding citizens getting documents for immigration and the National ID and the period between applying for such documents and when you get them.
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