The ranking was released by a United Kingdom based consultancy, Skytrax. The findings were released mid July during a ceremony that took place in Langham Hotel in London.
Skytrax conducts research for commercial airlines as well as taking surveys from international travelers to rate cabin staff, airports, airlines and airline lounges among others.
The ceremony had convened airline leaders and top airline management from across the globe to receive their 2019 World Airline Awards.
According to Skytrax, the World’s Most Improved Airline award reflects an airline’s quality improvement across the entire Awards programme.
It analyses an airline’s change in the global rating and performance improvements in different award categories.
Over 100 customer nationalities participated in the survey with 20.36 million eligible entries counted in the results.
According to Skytrax, the online survey operated from August 2017 to May 2018, together with invitations sent to previous year respondents in the survey database.
The top ten airlines are China Southern Airlines, Philippine Airlines, Fiji Airways, Ryanair, Japan Airlines, Air Mauritius, Malaysia Airlines, KLM Royal Dutch Airlines, Aeroflot and RwandAir.
The World Airline Awards were introduced in 1999 to provide a customer satisfaction study that was truly global. Travellers across the world vote in the largest airline passenger satisfaction survey to decide the award winners.
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