Mozambique is among countries in the Southern African region looking to benchmark with nations like Rwanda, which has successfully rolled out an e-government portal handling over 100 government services, making service delivery to citizens easier, more convenient, and paperless.
Speaking after the First National Conference on Digital Transformation, Américo Muchanga, Minister of Communications and Digital Transformation, said the government is learning from other countries’ experiences to overcome challenges and deliver high-quality digital services.
“We want to move at the same pace as those ahead, learning from those who have done it already, learning from the challenges they faced and how they overcame them to bring about the same level of services that you can find in those countries,” the minister said.
He acknowledged that the path ahead will not be easy but emphasised that Mozambique is prepared to combine political will, digital infrastructure, and private-sector involvement to make the transformation a reality.
The minister also outlined opportunities for investors and companies, saying, “Mozambique is open for business. All our tenders for digital systems and infrastructure are international. We invite companies in the technology sector to look to Mozambique as a place to invest and deliver the services we need as a nation.”
Mozambique’s digital agenda includes the creation of a Multi-Sector Technical Commission to develop a national roadmap for integrating public services. The government aims to enable citizens and businesses to access services such as identity documentation, licensing, tax payments, and business registration through interoperable platforms and a central Citizen Portal, reducing bureaucratic delays and improving transparency.
Muchanga highlighted the role of technology in disaster management, noting Mozambique’s recent floods and cyclones.
“We are using telecommunication networks to send messages to people in affected areas, and we employ drones to assess damage and locate stranded citizens. Technology has a crucial role in saving lives and building resilient communities,” he said.
As Mozambique advances its digital transformation agenda, the government hopes that partnerships with regional and international technology players will accelerate the rollout of integrated public services, strengthen resilience to natural disasters, and bring the country closer to its goal of building a seamless, citizen-centred digital state.
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