{"id":41822,"date":"2026-04-27T17:58:11","date_gmt":"2026-04-27T17:58:11","guid":{"rendered":"https:\/\/new.igihe.com\/french\/RURA-sanctionne-CanalBox-apres-de-graves-perturbations-de-service-Internet-41822\/"},"modified":"2026-04-27T17:58:08","modified_gmt":"2026-04-27T17:58:08","slug":"RURA-sanctionne-CanalBox-apres-de-graves-perturbations-de-service-Internet","status":"publish","type":"post","link":"https:\/\/new.igihe.com\/french\/RURA-sanctionne-CanalBox-apres-de-graves-perturbations-de-service-Internet\/","title":{"rendered":"RURA sanctionne CanalBox apr\u00e8s de graves perturbations de service Internet"},"content":{"rendered":"

Dans un communiqu\u00e9 publi\u00e9 ce lundi 27 avril, RURA indique que l\u2019entreprise a \u00e9t\u00e9 sanctionn\u00e9e en vertu de l\u2019article 269 de la loi n\u00b024\/2016 pour non-respect continu des normes de qualit\u00e9 de service. <\/p>\n

Le r\u00e9gulateur a notamment ordonn\u00e9 \u00e0 CanalBox d\u2019indemniser tous les clients touch\u00e9s entre le 13 et le 20 avril 2026, ainsi que de payer des p\u00e9nalit\u00e9s quotidiennes jusqu\u2019au r\u00e9tablissement complet d\u2019un service stable.<\/p>\n

L\u2019op\u00e9rateur est \u00e9galement tenu de soumettre des rapports r\u00e9guliers sur l\u2019\u00e9tat d\u2019avancement des mesures correctives, dans les d\u00e9lais fix\u00e9s par le r\u00e9gulateur. RURA a soulign\u00e9 qu\u2019elle suivra de pr\u00e8s la mise en \u0153uvre de ces obligations, avertissant que tout manquement pourrait entra\u00eener de nouvelles sanctions r\u00e9glementaires.<\/p>\n

\u00ab GVA s\u2019est engag\u00e9e \u00e0 se conformer, et RURA continuera de suivre de pr\u00e8s les progr\u00e8s afin de garantir la pleine stabilit\u00e9 du service. Tout manquement entra\u00eenera de nouvelles mesures r\u00e9glementaires \u00bb, a d\u00e9clar\u00e9 le r\u00e9gulateur.<\/p>\n

Ces sanctions interviennent \u00e0 la suite de mesures d\u2019ex\u00e9cution ant\u00e9rieures. Le 21 avril, RURA avait convoqu\u00e9 la direction de CanalBox apr\u00e8s avoir re\u00e7u de nombreuses plaintes relatives \u00e0 une mauvaise connectivit\u00e9 Internet. L\u2019entreprise avait alors \u00e9t\u00e9 invit\u00e9e \u00e0 une audience formelle afin de fournir des explications sur les perturbations et de pr\u00e9senter les mesures correctives envisag\u00e9es.<\/p>\n

Les interruptions de service avaient initialement \u00e9t\u00e9 attribu\u00e9es \u00e0 une importante panne de fibre optique chez un fournisseur international \u00e0 l\u2019\u00e9tranger, laquelle avait affect\u00e9 la stabilit\u00e9 et les d\u00e9bits sur l\u2019ensemble du r\u00e9seau de l\u2019op\u00e9rateur.<\/p>\n

\"RURA<\/figure>\n","protected":false},"excerpt":{"rendered":"

L\u2019Autorit\u00e9 rwandaise de r\u00e9gulation des services publics (RURA) a sanctionn\u00e9 l\u2019op\u00e9rateur d\u2019acc\u00e8s \u00e0 Internet GVA Rwanda Ltd, commercialement connu sous le nom de CanalBox, \u00e0 la suite de plusieurs jours de perturbations g\u00e9n\u00e9ralis\u00e9es ayant fortement affect\u00e9 les utilisateurs \u00e0 travers le pays.<\/p>\n","protected":false},"author":488,"featured_media":4000074357,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7529],"tags":[7605],"byline":[7717],"hashtag":[],"class_list":["post-41822","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualite-3","tag-homenews","byline-igihe"],"bylines":[{"id":7717,"name":"IGIHE","slug":"igihe","description":"","image":{"id":0,"url":"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&f=y&r=g","alt":"Default avatar","title":"Default avatar","caption":"","mime_type":"image\/jpeg","sizes":[]},"user_id":393}],"contributors":[{"id":7717,"name":"IGIHE","slug":"igihe","description":"","image":{"id":0,"url":"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&f=y&r=g","alt":"Default avatar","title":"Default avatar","caption":"","mime_type":"image\/jpeg","sizes":[]},"user_id":393}],"featured_image":{"id":4000074357,"url":"https:\/\/fr-images.igihe.com\/IMG\/logo\/cn_cp-32.jpg","alt":"","caption":"","mime_type":"image\/jpeg","width":0,"height":0,"sizes":{"thumbnail":{"url":"https:\/\/fr-images.igihe.com\/IMG\/logo\/cn_cp-32.jpg","width":1,"height":1},"medium":{"url":"https:\/\/fr-images.igihe.com\/IMG\/logo\/cn_cp-32.jpg","width":1,"height":1},"medium_large":{"url":"https:\/\/fr-images.igihe.com\/IMG\/logo\/cn_cp-32.jpg","width":1,"height":1},"large":{"url":"https:\/\/fr-images.igihe.com\/IMG\/logo\/cn_cp-32.jpg","width":1,"height":1},"full":{"url":"https:\/\/fr-images.igihe.com\/IMG\/logo\/cn_cp-32.jpg","width":0,"height":0}}},"_links":{"self":[{"href":"https:\/\/new.igihe.com\/french\/wp-json\/wp\/v2\/posts\/41822","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/new.igihe.com\/french\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/new.igihe.com\/french\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/new.igihe.com\/french\/wp-json\/wp\/v2\/users\/488"}],"replies":[{"embeddable":true,"href":"https:\/\/new.igihe.com\/french\/wp-json\/wp\/v2\/comments?post=41822"}],"version-history":[{"count":0,"href":"https:\/\/new.igihe.com\/french\/wp-json\/wp\/v2\/posts\/41822\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/new.igihe.com\/french\/wp-json\/wp\/v2\/media\/4000074357"}],"wp:attachment":[{"href":"https:\/\/new.igihe.com\/french\/wp-json\/wp\/v2\/media?parent=41822"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/new.igihe.com\/french\/wp-json\/wp\/v2\/categories?post=41822"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/new.igihe.com\/french\/wp-json\/wp\/v2\/tags?post=41822"},{"taxonomy":"byline","embeddable":true,"href":"https:\/\/new.igihe.com\/french\/wp-json\/wp\/v2\/byline?post=41822"},{"taxonomy":"hashtag","embeddable":true,"href":"https:\/\/new.igihe.com\/french\/wp-json\/wp\/v2\/hashtag?post=41822"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}