{"id":39350,"date":"2025-09-22T22:05:38","date_gmt":"2025-09-22T22:05:38","guid":{"rendered":"https:\/\/new.igihe.com\/french\/Les-Belges-a-Kigali-RwandAir-salue-pour-son-accueil-et-son-service-39350\/"},"modified":"2025-09-22T21:59:01","modified_gmt":"2025-09-22T21:59:01","slug":"Les-Belges-a-Kigali-RwandAir-salue-pour-son-accueil-et-son-service","status":"publish","type":"post","link":"https:\/\/new.igihe.com\/french\/Les-Belges-a-Kigali-RwandAir-salue-pour-son-accueil-et-son-service\/","title":{"rendered":"Les Belges \u00e0 Kigali : RwandAir salu\u00e9 pour son accueil et son service"},"content":{"rendered":"<p>D\u00e8s les formalit\u00e9s au d\u00e9part de Bruxelles, l&#8217;attention port\u00e9e aux voyageurs a fait une forte impression. Manu et son ami Laurent, qui avaient demand\u00e9 une assistance pour des probl\u00e8mes de mobilit\u00e9, racontent avoir franchi les contr\u00f4les en m\u00eame temps que le personnel de la &#8216;RwandAir&#8217;, avec qui ils ont pu \u00e9changer et plaisanter. \u00ab C&#8217;\u00e9tait l&#8217;un de nos meilleurs passages aux contr\u00f4les d&#8217;a\u00e9roport \u00bb, confie Manu.<\/p>\n<p>\u00c0 bord, la tonalit\u00e9 est rest\u00e9e la m\u00eame. Plusieurs passagers \u00e9voquent un personnel souriant et disponible. Patricia souligne un accueil chaleureux d\u00e8s l&#8217;embarquement, tandis que Myriam se dit reconnaissante d&#8217;avoir \u00e9t\u00e9 accompagn\u00e9e jusqu&#8217;\u00e0 sa place par une h\u00f4tesse francophone.<\/p>\n<p>Un geste d&#8217;attention notable a \u00e9galement retenu l&#8217;attention : Josiane a observ\u00e9 une h\u00f4tesse et un steward venir en aide, avec d\u00e9licatesse, \u00e0 une passag\u00e8re \u00e2g\u00e9e ayant des difficult\u00e9s \u00e0 s&#8217;installer, veillant aussi \u00e0 ranger ses effets personnels dans les coffres.<\/p>\n<p>Au-del\u00e0 de l&#8217;assistance, le service en cabine a renforc\u00e9 l&#8217;impression positive. Pascal, venu d\u00e9couvrir le \u00ab pays des Mille Collines \u00bb et participer aux festivit\u00e9s entourant la comp\u00e9tition, a appr\u00e9ci\u00e9 la disponibilit\u00e9 de l&#8217;\u00e9quipage pour le service des boissons. Matthieu, lui, qui avait du mal \u00e0 trouver le sommeil en vol, a relat\u00e9 comment un steward est venu discuter avec lui afin de l\u2019aider \u00e0 passer une nuit plus paisible.<\/p>\n<p>Collectivement, les membres du groupe retiennent un personnel professionnel, attentif et chaleureux. Pour ces supporters belges, l&#8217;exp\u00e9rience avec RwandAir a \u00e9t\u00e9 une premi\u00e8re \u00e9tape r\u00e9ussie avant de fouler le sol rwandais et d&#8217;assister aux \u00e9preuves cyclistes.<\/p>\n<p>Ce retour d&#8217;exp\u00e9rience illustre l&#8217;importance des services d&#8217;assistance et d&#8217;un \u00e9quipage form\u00e9 \u00e0 l&#8217;accueil multilingue, \u00e9l\u00e9ments qui peuvent transformer un simple voyage en une exp\u00e9rience positive et m\u00e9morable pour les passagers.<\/p>\n<figure class=\"spip-document spip-document-66357 aligncenter\"><img decoding=\"async\" src=\"https:\/\/fr.igihe.com\/IMG\/jpg\/aer-2.jpg\" alt=\"Un groupe de supporters belges en route pour les championnats du monde de cyclisme \u00e0 Kigali a salu\u00e9 l\u2019accueil et le professionnalisme la compagnie a\u00e9rienne nationale \u2019RwandAir\u2019\" \/><\/figure>\n<figure class=\"spip-document spip-document-66361 aligncenter\"><img decoding=\"async\" src=\"https:\/\/fr.igihe.com\/IMG\/jpg\/b0.jpg\" alt=\"D\u00e8s les formalit\u00e9s au d\u00e9part de Bruxelles, l\u2019attention port\u00e9e aux voyageurs a fait une forte impression\" \/><\/figure>\n<figure class=\"spip-document spip-document-66358 aligncenter\"><img decoding=\"async\" src=\"https:\/\/fr.igihe.com\/IMG\/jpg\/ra-12.jpg\" alt=\"T\u00e9moignages \u00e0 l\u2019appui, le transporteur rwandais a marqu\u00e9 des points aupr\u00e8s de passagers sensibles \u00e0 la qualit\u00e9 du service\" \/><\/figure>\n<figure class=\"spip-document spip-document-66362 aligncenter\"><img decoding=\"async\" src=\"https:\/\/fr.igihe.com\/IMG\/jpg\/b1-15.jpg\" alt=\"Les Belges pr\u00e9sents \u00e0 Kigali profitent au maximum des premiers Championnats du monde de cyclisme sur route organis\u00e9s en Afrique\" \/><\/figure>\n<p>{{karirima@igihe.com }} <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Un groupe de supporters belges en route pour les championnats du monde de cyclisme \u00e0 Kigali a salu\u00e9 l&#8217;accueil et le professionnalisme la compagnie a\u00e9rienne nationale &#8216;RwandAir&#8217; tant \u00e0 l&#8217;a\u00e9roport qu&#8217;\u00e0 bord du vol. T\u00e9moignages \u00e0 l&#8217;appui, le transporteur rwandais a marqu\u00e9 des points aupr\u00e8s de passagers sensibles \u00e0 la qualit\u00e9 du service.<\/p>\n","protected":false},"author":488,"featured_media":4000066363,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7543],"tags":[7605],"byline":[7705],"hashtag":[],"class_list":["post-39350","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-securite-17","tag-homenews","byline-karirima-a-ngarambe"],"bylines":[{"id":7705,"name":"Karirima.A.Ngarambe","slug":"karirima-a-ngarambe","description":"","image":{"id":0,"url":"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&f=y&r=g","alt":"Default avatar","title":"Default avatar","caption":"","mime_type":"image\/jpeg","sizes":[]},"user_id":null}],"contributors":[{"id":7705,"name":"Karirima.A.Ngarambe","slug":"karirima-a-ngarambe","description":"","image":{"id":0,"url":"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&f=y&r=g","alt":"Default avatar","title":"Default avatar","caption":"","mime_type":"image\/jpeg","sizes":[]},"user_id":null}],"featured_image":{"id":4000066363,"url":"https:\/\/fr-images.igihe.com\/IMG\/logo\/cp_p-7.jpg","alt":"","caption":"","mime_type":"image\/jpeg","width":0,"height":0,"sizes":{"thumbnail":{"url":"https:\/\/fr-images.igihe.com\/IMG\/logo\/cp_p-7.jpg","width":1,"height":1},"medium":{"url":"https:\/\/fr-images.igihe.com\/IMG\/logo\/cp_p-7.jpg","width":1,"height":1},"medium_large":{"url":"https:\/\/fr-images.igihe.com\/IMG\/logo\/cp_p-7.jpg","width":1,"height":1},"large":{"url":"https:\/\/fr-images.igihe.com\/IMG\/logo\/cp_p-7.jpg","width":1,"height":1},"full":{"url":"https:\/\/fr-images.igihe.com\/IMG\/logo\/cp_p-7.jpg","width":0,"height":0}}},"_links":{"self":[{"href":"https:\/\/new.igihe.com\/french\/wp-json\/wp\/v2\/posts\/39350","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/new.igihe.com\/french\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/new.igihe.com\/french\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/new.igihe.com\/french\/wp-json\/wp\/v2\/users\/488"}],"replies":[{"embeddable":true,"href":"https:\/\/new.igihe.com\/french\/wp-json\/wp\/v2\/comments?post=39350"}],"version-history":[{"count":0,"href":"https:\/\/new.igihe.com\/french\/wp-json\/wp\/v2\/posts\/39350\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/new.igihe.com\/french\/wp-json\/wp\/v2\/media\/4000066363"}],"wp:attachment":[{"href":"https:\/\/new.igihe.com\/french\/wp-json\/wp\/v2\/media?parent=39350"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/new.igihe.com\/french\/wp-json\/wp\/v2\/categories?post=39350"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/new.igihe.com\/french\/wp-json\/wp\/v2\/tags?post=39350"},{"taxonomy":"byline","embeddable":true,"href":"https:\/\/new.igihe.com\/french\/wp-json\/wp\/v2\/byline?post=39350"},{"taxonomy":"hashtag","embeddable":true,"href":"https:\/\/new.igihe.com\/french\/wp-json\/wp\/v2\/hashtag?post=39350"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}