{"id":38618,"date":"2025-07-31T16:11:31","date_gmt":"2025-07-31T16:11:31","guid":{"rendered":"https:\/\/new.igihe.com\/french\/RURA-sanctionne-MTN-Rwanda-pour-perturbations-de-service-38618\/"},"modified":"2025-08-04T12:29:05","modified_gmt":"2025-08-04T12:29:05","slug":"RURA-sanctionne-MTN-Rwanda-pour-perturbations-de-service","status":"publish","type":"post","link":"https:\/\/new.igihe.com\/french\/RURA-sanctionne-MTN-Rwanda-pour-perturbations-de-service\/","title":{"rendered":"RURA sanctionne MTN Rwanda pour perturbations de service"},"content":{"rendered":"

Depuis le 27 juillet 2025, les clients de l’entreprise rencontrent d\u2019importantes difficult\u00e9s d\u2019acc\u00e8s \u00e0 ces services essentiels. MTN a \u00e9t\u00e9 convoqu\u00e9e par la RURA pour fournir des explications et pr\u00e9senter les mesures envisag\u00e9es afin de rem\u00e9dier \u00e0 ces probl\u00e8mes.<\/p>\n

Ce 31 juillet 2025, RURA a adress\u00e9 un avertissement officiel \u00e0 MTN, en l\u2019exhortant \u00e0 r\u00e9soudre rapidement l\u2019ensemble des dysfonctionnements constat\u00e9s. En plus de cet avertissement, une amende administrative a \u00e9t\u00e9 inflig\u00e9e conform\u00e9ment aux dispositions de la Loi n\u00b0 24\/2016 r\u00e9gissant les technologies de l\u2019information et de la communication (TIC).<\/p>\n

Le montant exact de l\u2019amende n\u2019a pas \u00e9t\u00e9 divulgu\u00e9.<\/p>\n

Ces sanctions visent \u00e0 inciter MTN \u00e0 am\u00e9liorer la qualit\u00e9 et la fiabilit\u00e9 de ses services de t\u00e9l\u00e9communications au b\u00e9n\u00e9fice des consommateurs.<\/p>\n

Dans la m\u00eame logique, ‘RURA’ a \u00e9galement sanctionn\u00e9 ‘KT Rwanda Networks’ (KTRN) en raison de perturbations de la connectivit\u00e9 par fibre optique signal\u00e9es le 30 juillet dans les districts de Muhanga, Karongi, Rutsiro et Ngororero. KTRN a confirm\u00e9 le r\u00e9tablissement des services et a \u00e9t\u00e9 invit\u00e9e \u00e0 mettre en place des solutions durables pour pr\u00e9venir de futures interruptions.<\/p>\n

RURA a r\u00e9affirm\u00e9 son engagement \u00e0 surveiller les prestataires de services afin de prot\u00e9ger les int\u00e9r\u00eats des consommateurs et de garantir des normes \u00e9lev\u00e9es dans l\u2019infrastructure num\u00e9rique du Rwanda.<\/p>\n

\"L\u2019Autorit\u00e9<\/figure>\n","protected":false},"excerpt":{"rendered":"

L\u2019Autorit\u00e9 rwandaise de r\u00e9gulation des services publics (RURA) a inflig\u00e9 une amende administrative \u00e0 l’entreprise ‘MTN Rwandacell’ \u00e0 la suite de perturbations persistantes affectant ses services d\u2019appels vocaux, de SMS et de Mobile Money.<\/p>\n","protected":false},"author":488,"featured_media":4000064099,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7544],"tags":[7605],"byline":[7717],"hashtag":[],"class_list":["post-38618","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-politique","tag-homenews","byline-igihe"],"bylines":[{"id":7717,"name":"IGIHE","slug":"igihe","description":"","image":{"id":0,"url":"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&f=y&r=g","alt":"Default avatar","title":"Default avatar","caption":"","mime_type":"image\/jpeg","sizes":[]},"user_id":393}],"contributors":[{"id":7717,"name":"IGIHE","slug":"igihe","description":"","image":{"id":0,"url":"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&f=y&r=g","alt":"Default avatar","title":"Default avatar","caption":"","mime_type":"image\/jpeg","sizes":[]},"user_id":393}],"featured_image":{"id":4000064099,"url":"https:\/\/fr-images.igihe.com\/IMG\/logo\/mtn_cp-2.jpg","alt":"","caption":"","mime_type":"image\/jpeg","width":0,"height":0,"sizes":{"thumbnail":{"url":"https:\/\/fr-images.igihe.com\/IMG\/logo\/mtn_cp-2.jpg","width":1,"height":1},"medium":{"url":"https:\/\/fr-images.igihe.com\/IMG\/logo\/mtn_cp-2.jpg","width":1,"height":1},"medium_large":{"url":"https:\/\/fr-images.igihe.com\/IMG\/logo\/mtn_cp-2.jpg","width":1,"height":1},"large":{"url":"https:\/\/fr-images.igihe.com\/IMG\/logo\/mtn_cp-2.jpg","width":1,"height":1},"full":{"url":"https:\/\/fr-images.igihe.com\/IMG\/logo\/mtn_cp-2.jpg","width":0,"height":0}}},"_links":{"self":[{"href":"https:\/\/new.igihe.com\/french\/wp-json\/wp\/v2\/posts\/38618","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/new.igihe.com\/french\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/new.igihe.com\/french\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/new.igihe.com\/french\/wp-json\/wp\/v2\/users\/488"}],"replies":[{"embeddable":true,"href":"https:\/\/new.igihe.com\/french\/wp-json\/wp\/v2\/comments?post=38618"}],"version-history":[{"count":0,"href":"https:\/\/new.igihe.com\/french\/wp-json\/wp\/v2\/posts\/38618\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/new.igihe.com\/french\/wp-json\/wp\/v2\/media\/4000064099"}],"wp:attachment":[{"href":"https:\/\/new.igihe.com\/french\/wp-json\/wp\/v2\/media?parent=38618"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/new.igihe.com\/french\/wp-json\/wp\/v2\/categories?post=38618"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/new.igihe.com\/french\/wp-json\/wp\/v2\/tags?post=38618"},{"taxonomy":"byline","embeddable":true,"href":"https:\/\/new.igihe.com\/french\/wp-json\/wp\/v2\/byline?post=38618"},{"taxonomy":"hashtag","embeddable":true,"href":"https:\/\/new.igihe.com\/french\/wp-json\/wp\/v2\/hashtag?post=38618"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}