{"id":38561,"date":"2025-07-29T11:58:26","date_gmt":"2025-07-29T11:58:26","guid":{"rendered":"https:\/\/new.igihe.com\/french\/RURA-convoque-MTN-Rwanda-en-raison-de-perturbations-de-service-38561\/"},"modified":"2025-07-29T11:57:29","modified_gmt":"2025-07-29T11:57:29","slug":"RURA-convoque-MTN-Rwanda-en-raison-de-perturbations-de-service","status":"publish","type":"post","link":"https:\/\/new.igihe.com\/french\/RURA-convoque-MTN-Rwanda-en-raison-de-perturbations-de-service\/","title":{"rendered":"RURA convoque ‘MTN Rwanda’ en raison de perturbations de service"},"content":{"rendered":"

Le 27 juillet 2025, MTN Rwanda a annonc\u00e9 faire face \u00e0 une panne technique g\u00e9n\u00e9ralis\u00e9e touchant l\u2019ensemble du pays, perturbant les appels vocaux ainsi que le fonctionnement de ses codes USSD.<\/p>\n

Du 27 au 28 juillet, de nombreux abonn\u00e9s de MTN ont signal\u00e9 la r\u00e9ception de messages d\u2019erreur tels que \u00ab Ce num\u00e9ro n\u2019existe pas \u00bb lors de leurs tentatives d\u2019appels. Beaucoup n\u2019ont \u00e9galement pas pu envoyer de SMS durant cette p\u00e9riode de panne.<\/p>\n

Dans la soir\u00e9e du 28 juillet, RURA a publi\u00e9 un communiqu\u00e9 confirmant avoir d\u00e9tect\u00e9 des dysfonctionnements g\u00e9n\u00e9ralis\u00e9s du service et annonc\u00e9 avoir officiellement convoqu\u00e9 la direction de MTN Rwanda pour obtenir des explications.<\/p>\n

\u00ab L\u2019Autorit\u00e9 rwandaise de r\u00e9gulation des services publics (RURA) a constat\u00e9 des probl\u00e8mes persistants et r\u00e9currents dans la qualit\u00e9 des services offerts par MTN, notamment des perturbations des services vocaux, des SMS, des codes USSD, ainsi que des difficult\u00e9s li\u00e9es au trafic d\u2019interconnexion entre les op\u00e9rateurs \u00bb, peut-on lire dans le communiqu\u00e9 publi\u00e9 sur X.<\/p>\n

\u00ab Conform\u00e9ment \u00e0 la r\u00e9glementation en vigueur, la direction de MTN a \u00e9t\u00e9 invit\u00e9e \u00e0 une r\u00e9union officielle pr\u00e9vue mardi \u00e0 9h00, afin de fournir des explications sur ces dysfonctionnements et de pr\u00e9senter des mesures concr\u00e8tes visant \u00e0 am\u00e9liorer la qualit\u00e9 du service et \u00e0 pr\u00e9venir de telles perturbations \u00e0 l\u2019avenir \u00bb, poursuit le communiqu\u00e9.<\/p>\n

Aux alentours de 23h00, le 28 juillet, MTN Rwanda a annonc\u00e9 que les probl\u00e8mes techniques affectant les appels et les services USSD avaient \u00e9t\u00e9 r\u00e9solus \u00e0 l\u2019\u00e9chelle nationale, et a exprim\u00e9 sa gratitude envers les clients pour leur patience.<\/p>\n

\"RURA<\/figure>\n","protected":false},"excerpt":{"rendered":"

L\u2019Autorit\u00e9 rwandaise de r\u00e9gulation des services publics (RURA) a convoqu\u00e9 l\u2019op\u00e9rateur de t\u00e9l\u00e9communications ‘MTN Rwandacell’ afin d\u2019obtenir des explications sur les mesures prises pour r\u00e9soudre les perturbations persistantes qui affectent la qualit\u00e9 du service \u00e0 l\u2019\u00e9chelle nationale.<\/p>\n","protected":false},"author":488,"featured_media":4000063977,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7529],"tags":[7605],"byline":[7717],"hashtag":[],"class_list":["post-38561","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualite-3","tag-homenews","byline-igihe"],"bylines":[{"id":7717,"name":"IGIHE","slug":"igihe","description":"","image":{"id":0,"url":"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&f=y&r=g","alt":"Default avatar","title":"Default avatar","caption":"","mime_type":"image\/jpeg","sizes":[]},"user_id":393}],"contributors":[{"id":7717,"name":"IGIHE","slug":"igihe","description":"","image":{"id":0,"url":"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&f=y&r=g","alt":"Default avatar","title":"Default avatar","caption":"","mime_type":"image\/jpeg","sizes":[]},"user_id":393}],"featured_image":{"id":4000063977,"url":"https:\/\/fr-images.igihe.com\/IMG\/logo\/r_cp-2.jpg","alt":"","caption":"","mime_type":"image\/jpeg","width":0,"height":0,"sizes":{"thumbnail":{"url":"https:\/\/fr-images.igihe.com\/IMG\/logo\/r_cp-2.jpg","width":1,"height":1},"medium":{"url":"https:\/\/fr-images.igihe.com\/IMG\/logo\/r_cp-2.jpg","width":1,"height":1},"medium_large":{"url":"https:\/\/fr-images.igihe.com\/IMG\/logo\/r_cp-2.jpg","width":1,"height":1},"large":{"url":"https:\/\/fr-images.igihe.com\/IMG\/logo\/r_cp-2.jpg","width":1,"height":1},"full":{"url":"https:\/\/fr-images.igihe.com\/IMG\/logo\/r_cp-2.jpg","width":0,"height":0}}},"_links":{"self":[{"href":"https:\/\/new.igihe.com\/french\/wp-json\/wp\/v2\/posts\/38561","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/new.igihe.com\/french\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/new.igihe.com\/french\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/new.igihe.com\/french\/wp-json\/wp\/v2\/users\/488"}],"replies":[{"embeddable":true,"href":"https:\/\/new.igihe.com\/french\/wp-json\/wp\/v2\/comments?post=38561"}],"version-history":[{"count":0,"href":"https:\/\/new.igihe.com\/french\/wp-json\/wp\/v2\/posts\/38561\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/new.igihe.com\/french\/wp-json\/wp\/v2\/media\/4000063977"}],"wp:attachment":[{"href":"https:\/\/new.igihe.com\/french\/wp-json\/wp\/v2\/media?parent=38561"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/new.igihe.com\/french\/wp-json\/wp\/v2\/categories?post=38561"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/new.igihe.com\/french\/wp-json\/wp\/v2\/tags?post=38561"},{"taxonomy":"byline","embeddable":true,"href":"https:\/\/new.igihe.com\/french\/wp-json\/wp\/v2\/byline?post=38561"},{"taxonomy":"hashtag","embeddable":true,"href":"https:\/\/new.igihe.com\/french\/wp-json\/wp\/v2\/hashtag?post=38561"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}