{"id":55331,"date":"2025-08-23T09:23:25","date_gmt":"2025-08-23T09:23:25","guid":{"rendered":"https:\/\/new.igihe.com\/rura-confirms-mtn-rwanda-has-settled-frw30-million-fine-for-july-outage\/"},"modified":"2025-08-24T15:31:01","modified_gmt":"2025-08-24T15:31:01","slug":"rura-confirms-mtn-rwanda-has-settled-frw30-million-fine-for-july-outage","status":"publish","type":"post","link":"https:\/\/new.igihe.com\/english\/rura-confirms-mtn-rwanda-has-settled-frw30-million-fine-for-july-outage\/","title":{"rendered":"RURA confirms MTN Rwanda has settled Frw30 million fine for July outage"},"content":{"rendered":"

RURA fined MTN Rwanda on July 28, 2025, after the operator experienced a major system malfunction that disrupted several of its services, including voice calls, mobile money transactions, and other services accessed via USSD codes.<\/p>\n

On the same day, MTN Rwanda announced through its official social media platforms that the connectivity issues affecting its customers had been resolved.<\/p>\n

Article 26 of the Law governing Information and Communication Technology provides that any licensee who fails to comply with an enforcement decision issued by the regulator is subject to administrative penalties, including \u201ca fine ranging from Frw 500,000 to Frw 15 million for each day of non-compliance, starting from the date of notification of the reinforced decision.\u201d<\/p>\n

Speaking to IGIHE, RURA\u2019s Head of ICT Regulation department, explained that MTN Rwanda paid fines equivalent to two days, as the company had quickly addressed the problem.<\/p>\n

\u201cAs of today, the issue has been resolved. After we fined them, they invested significant effort, found a solution, and informed us that the problem had been fixed,\u201d Gahungu said.<\/p>\n

He emphasized that service providers have a duty to ensure reliable service delivery at all times.<\/p>\n

\u201cWe are still monitoring the situation because what happened was a widespread outage. To prevent recurrence, we, as regulators, continue to monitor compliance. However, it is also the operators\u2019 responsibility to regularly assess their systems and adopt preventive measures. <\/p>\n

\u201cThey must align their capacity with the size of their customer base by hiring adequate staff, acquiring modern equipment, and making other necessary investments,\u201d he added.<\/p>\n

Gahungu noted that, based on the corrective actions taken, there is confidence that such disruptions will not happen again.<\/p>\n

The incident was largely attributed to network congestion, as the number of users accessing MTN\u2019s platform exceeded its system capacity, resulting in instability and degraded service quality.<\/p>\n

MTN Rwanda\u2019s Chief Executive Officer, Ali Monzer, who attended a consultative meeting organized by RURA with lecturers, university leaders, and students on the draft ICT law, reaffirmed the company\u2019s commitment to strengthening its infrastructure and delivering high-quality services.<\/p>\n

\"The<\/figure>\n","protected":false},"excerpt":{"rendered":"

The Rwanda Utilities Regulatory Authority (RURA) has confirmed that MTN Rwanda resolved the issue that led to an administrative fine of Frw 30 million for two days of July service disruption. <\/p>\n","protected":false},"author":62,"featured_media":2000092965,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[75],"byline":[170],"hashtag":[],"class_list":["post-55331","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-homenews","byline-igihe"],"bylines":[{"id":170,"name":"IGIHE","slug":"igihe","description":"","image":{"id":0,"url":"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&f=y&r=g","alt":"Default avatar","title":"Default avatar","caption":"","mime_type":"image\/jpeg","sizes":[]},"user_id":8}],"contributors":[{"id":170,"name":"IGIHE","slug":"igihe","description":"","image":{"id":0,"url":"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&f=y&r=g","alt":"Default avatar","title":"Default avatar","caption":"","mime_type":"image\/jpeg","sizes":[]},"user_id":8}],"featured_image":{"id":2000092965,"url":"https:\/\/en-images.igihe.com\/IMG\/logo\/arton43697-9c7a1-f546c.jpg","alt":"","caption":"","mime_type":"image\/jpeg","width":0,"height":0,"sizes":{"thumbnail":{"url":"https:\/\/en-images.igihe.com\/IMG\/logo\/arton43697-9c7a1-f546c.jpg","width":1,"height":1},"medium":{"url":"https:\/\/en-images.igihe.com\/IMG\/logo\/arton43697-9c7a1-f546c.jpg","width":1,"height":1},"medium_large":{"url":"https:\/\/en-images.igihe.com\/IMG\/logo\/arton43697-9c7a1-f546c.jpg","width":1,"height":1},"large":{"url":"https:\/\/en-images.igihe.com\/IMG\/logo\/arton43697-9c7a1-f546c.jpg","width":1,"height":1},"full":{"url":"https:\/\/en-images.igihe.com\/IMG\/logo\/arton43697-9c7a1-f546c.jpg","width":0,"height":0}}},"_links":{"self":[{"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/posts\/55331","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/users\/62"}],"replies":[{"embeddable":true,"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/comments?post=55331"}],"version-history":[{"count":0,"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/posts\/55331\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/media\/2000092965"}],"wp:attachment":[{"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/media?parent=55331"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/categories?post=55331"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/tags?post=55331"},{"taxonomy":"byline","embeddable":true,"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/byline?post=55331"},{"taxonomy":"hashtag","embeddable":true,"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/hashtag?post=55331"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}