{"id":55050,"date":"2025-07-29T10:31:59","date_gmt":"2025-07-29T10:31:59","guid":{"rendered":"https:\/\/new.igihe.com\/rura-summons-mtn-rwanda-over-service-disruptions\/"},"modified":"2025-07-29T10:31:54","modified_gmt":"2025-07-29T10:31:54","slug":"rura-summons-mtn-rwanda-over-service-disruptions","status":"publish","type":"post","link":"https:\/\/new.igihe.com\/english\/rura-summons-mtn-rwanda-over-service-disruptions\/","title":{"rendered":"RURA summons MTN Rwanda over service disruptions"},"content":{"rendered":"<p>On July 27, 2025, MTN Rwanda announced that it was experiencing a nationwide technical failure, impacting both voice calls and the functionality of its USSD codes.<\/p>\n<p>From that date through July 28, numerous MTN customers reported receiving error messages such as \u201cThis number does not exist\u201d when attempting to place calls. Many were also unable to send SMS messages during the outage.<\/p>\n<p>On the evening of July 28, RURA issued a statement confirming it had detected widespread service issues and had officially summoned MTN Rwanda\u2019s leadership for a response.<\/p>\n<p>\u201cThe Rwanda Utilities Regulatory Authority (RURA) has noted persistent and recurring issues in MTN\u2019s service delivery, including disruptions in voice services, SMS, USSD, and challenges related to interconnect traffic between service providers,\u201d reads a statement posted by RURA on X.<\/p>\n<p>\u201cIn accordance with the regulations, MTN\u2019s leadership has been invited for a formal meeting tomorrow, Tuesday at 9:00 AM, to provide explanations regarding these issues and to present concrete measures to improve service quality and prevent similar disruptions from recurring,\u201d the statement adds.<\/p>\n<p>At approximately 11:00 PM on July 28, MTN Rwanda announced that the technical issues affecting calls and USSD services had been resolved nationwide and expressed appreciation for customers\u2019 patience.<\/p>\n<figure class=\"spip-document spip-document-91692\"><img decoding=\"async\" src=\"https:\/\/en-images.igihe.com\/jpg\/rura_rwanda-79582.jpg\" alt=\"The Rwanda Utilities Regulatory Authority (RURA) has summoned telecommunications provider MTN Rwandacell to clarify how it is resolving ongoing issues that have disrupted service delivery across the country.\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>The Rwanda Utilities Regulatory Authority (RURA) has summoned telecommunications provider MTN Rwandacell to clarify how it is resolving ongoing issues that have disrupted service delivery across the country.<\/p>\n","protected":false},"author":62,"featured_media":2000091693,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[75],"byline":[170],"hashtag":[],"class_list":["post-55050","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-homenews","byline-igihe"],"bylines":[{"id":170,"name":"IGIHE","slug":"igihe","description":"","image":{"id":0,"url":"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&f=y&r=g","alt":"Default avatar","title":"Default avatar","caption":"","mime_type":"image\/jpeg","sizes":[]},"user_id":8}],"contributors":[{"id":170,"name":"IGIHE","slug":"igihe","description":"","image":{"id":0,"url":"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&f=y&r=g","alt":"Default avatar","title":"Default avatar","caption":"","mime_type":"image\/jpeg","sizes":[]},"user_id":8}],"featured_image":{"id":2000091693,"url":"https:\/\/en-images.igihe.com\/IMG\/logo\/rura_rwanda-79582.jpg","alt":"","caption":"","mime_type":"image\/jpeg","width":0,"height":0,"sizes":{"thumbnail":{"url":"https:\/\/en-images.igihe.com\/IMG\/logo\/rura_rwanda-79582.jpg","width":1,"height":1},"medium":{"url":"https:\/\/en-images.igihe.com\/IMG\/logo\/rura_rwanda-79582.jpg","width":1,"height":1},"medium_large":{"url":"https:\/\/en-images.igihe.com\/IMG\/logo\/rura_rwanda-79582.jpg","width":1,"height":1},"large":{"url":"https:\/\/en-images.igihe.com\/IMG\/logo\/rura_rwanda-79582.jpg","width":1,"height":1},"full":{"url":"https:\/\/en-images.igihe.com\/IMG\/logo\/rura_rwanda-79582.jpg","width":0,"height":0}}},"_links":{"self":[{"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/posts\/55050","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/users\/62"}],"replies":[{"embeddable":true,"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/comments?post=55050"}],"version-history":[{"count":0,"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/posts\/55050\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/media\/2000091693"}],"wp:attachment":[{"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/media?parent=55050"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/categories?post=55050"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/tags?post=55050"},{"taxonomy":"byline","embeddable":true,"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/byline?post=55050"},{"taxonomy":"hashtag","embeddable":true,"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/hashtag?post=55050"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}