{"id":46824,"date":"2022-10-13T08:30:06","date_gmt":"2022-10-13T08:30:06","guid":{"rendered":"https:\/\/new.igihe.com\/mtn-rwanda-unveils-momo-self-reversal\/"},"modified":"2022-10-13T08:32:47","modified_gmt":"2022-10-13T08:32:47","slug":"mtn-rwanda-unveils-momo-self-reversal","status":"publish","type":"post","link":"https:\/\/new.igihe.com\/english\/mtn-rwanda-unveils-momo-self-reversal\/","title":{"rendered":"Mobile Money Rwanda Ltd unveils MoMo Self reversal"},"content":{"rendered":"<p>The move will see customers initiate a reversal of own transfer without customer care involvement. <\/p>\n<p>This is line with Mobile Money Rwanda\u2019s commitment to offer its customers unmatched personalized services as enshrined in its overall mission. <\/p>\n<p>The MoMo Self reversal will grant customers autonomy and flexibility to self-service and an improved experience in the digital age.<\/p>\n<p>{{The reversal will follow the following simple steps to completion:}}<\/p>\n<p>-* The approving account holder (the receiver of original transfer) will be notified about the reversal and can either approve or reject this reversal with User Approval operation.<\/p>\n<p>-* If approved, the reversal transaction will be executed, and the amount will be transferred back to the sender. <\/p>\n<p>-* The customer will enter the Momo pin code once initiating and approving the reversal<\/p>\n<p>-* If rejected, the sender will be notified. The reversal amount will be reserved on the account of the receiver for 90days from the initiated date. <\/p>\n<p>-* A transaction can only be initiated once for Self-reversal as per 1 transaction ID.<\/p>\n<p>-* A notification to be sent to the initiator of the Self versal when found the transaction already withdrawn\/transferred from the receiver\u2019s account.<\/p>\n<p>To initiate a reversal, a customer can dial *182*7# and follow the prompts to complete the process.<\/p>\n<p>Commenting on the development; Chantal Kagame-Chief Executive Officer, MTN Mobile Money Rwanda said: \u201cWe are taking additional, deliberate steps to provide our customers with better transactional solutions. We are combining the power of technology and our innovative spirit to solve customer challenges. <\/p>\n<p>MoMo Self reversal is just but a fraction of a better future for our customers. We look forward to a continued positive trajectory of offering timely and impactful solutions.&#8221;<\/p>\n<p>{{About Mobile Money Rwanda Ltd}}<\/p>\n<p>Mobile Money Rwanda Ltd is MTN Rwanda\u2019s FinTech subsidiary, established on 27th April 2021 to provide and manage Mobile Money services in Rwanda. <\/p>\n<p>The company has over 65,000 Mobile Money agents and over 85,000 MoMoPay merchants across the country. <\/p>\n<p>The penetration of Mobile Money has seen a continuous rise with the enhancement of existing offerings such as MoMoPay, MTN m-Ticketing as a digital user-friendly ticketing solution, Tap&#038;Go payments for bus services, Bill Payments, Bulk Payments, AgriTech services, Solar payments, Electricity purchase, Payment of Government services, Bank Push &#038; Pull, MoKash Loans &#038; Savings, and more. <\/p>\n<figure class=\"spip-document spip-document-44620 aligncenter\"><img decoding=\"async\" src=\"https:\/\/en-images.igihe.com\/jpg\/photo_2-2.jpg\" alt=\"The self reversal option will see customers initiate a reversal of own transfer without customer care involvement. \" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>{Mobile Money Rwanda Ltd has today unveiled MoMo Self reversal option, a feature that will enable Mobile Money customers to instantly reverse money to avoid cash-out to a wrong recipient.}<\/p>\n","protected":false},"author":62,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[75],"byline":[170],"hashtag":[],"class_list":["post-46824","post","type-post","status-publish","format-standard","hentry","category-news","tag-homenews","byline-igihe"],"bylines":[{"id":170,"name":"IGIHE","slug":"igihe","description":"","image":{"id":0,"url":"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&f=y&r=g","alt":"Default avatar","title":"Default avatar","caption":"","mime_type":"image\/jpeg","sizes":[]},"user_id":8}],"contributors":[{"id":170,"name":"IGIHE","slug":"igihe","description":"","image":{"id":0,"url":"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&f=y&r=g","alt":"Default avatar","title":"Default avatar","caption":"","mime_type":"image\/jpeg","sizes":[]},"user_id":8}],"featured_image":null,"_links":{"self":[{"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/posts\/46824","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/users\/62"}],"replies":[{"embeddable":true,"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/comments?post=46824"}],"version-history":[{"count":0,"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/posts\/46824\/revisions"}],"wp:attachment":[{"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/media?parent=46824"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/categories?post=46824"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/tags?post=46824"},{"taxonomy":"byline","embeddable":true,"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/byline?post=46824"},{"taxonomy":"hashtag","embeddable":true,"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/hashtag?post=46824"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}