{"id":36003,"date":"2017-10-07T17:48:31","date_gmt":"2017-10-07T17:48:31","guid":{"rendered":"https:\/\/new.igihe.com\/rdb-awards-best-service-providers\/"},"modified":"2017-10-08T09:24:05","modified_gmt":"2017-10-08T09:24:05","slug":"rdb-awards-best-service-providers","status":"publish","type":"post","link":"https:\/\/new.igihe.com\/english\/rdb-awards-best-service-providers\/","title":{"rendered":"RDB awards best service providers"},"content":{"rendered":"<p>The awarded are individuals nominated from public and private institutions. They include Antoinette Kayitesi, a receptionist at Access Bank Rwanda; Dr. Mouhammed Okasha from Legacy Clinic; Jean Pierre Kizito, Notary in the Ministry of Justice; Sylivanus Kagiraneza, a Security Officer at I&#038;M Bank; Eveline Gafirigi Mutesi from Rwanda Social Security Board (RSSB); Morris Ndekwe from Vine Pharmacy; Etienne Uwiringiyimana from Nyaruguru District; Denis Ngoga from Galaxy Hotel and Senior Sergeant  Alexis Murenzi a Traffic Police Officer.<\/p>\n<p>Previously, Antoinette Kayitesi (among awarded) was a Security Officer at Access Bank but was later promoted to a receptionist after considering her dedication to the promotion of customer care values.<\/p>\n<p>The Director of Service department in RDB, Emmanuel Nsabimana said that Rwandans have started to appreciate the importance of providing good services, though much still needs to be done.<\/p>\n<p>&#8220;As you know we are yet to reach 100% in customer satisfaction.  We still have some examples where there are bad services. We are still sensitizing. People should change their mindsets \u2013employees and managers, I believe that if managers take this into account, good services will become a Rwandan culture,&#8221; he said.<\/p>\n<figure class=\"spip-document spip-document-22011 aligncenter\"><img decoding=\"async\" src=\"https:\/\/en-images.igihe.com\/jpg\/rdb1-2.jpg\" alt=\"\" \/><\/figure>\n<figure class=\"spip-document spip-document-22014 aligncenter\"><img decoding=\"async\" src=\"https:\/\/en-images.igihe.com\/jpg\/rdb3.jpg\" alt=\"\" \/><\/figure>\n<figure class=\"spip-document spip-document-22013 aligncenter\"><img decoding=\"async\" src=\"https:\/\/en-images.igihe.com\/jpg\/rdb2.jpg\" alt=\"\" \/><\/figure>\n<figure class=\"spip-document spip-document-22012 aligncenter\"><img decoding=\"async\" src=\"https:\/\/en-images.igihe.com\/jpg\/rdb-2.jpg\" alt=\"\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Rwanda Development Board (RDB) has recognised ten best services providers from different institutions across the country nominated by the public and awarded at of the International Customer Service Week at Kigali Serena Hotel<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[69],"byline":[170],"hashtag":[],"class_list":["post-36003","post","type-post","status-publish","format-standard","hentry","category-news","tag-homehighlights","byline-igihe"],"bylines":[{"id":170,"name":"IGIHE","slug":"igihe","description":"","image":{"id":0,"url":"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&f=y&r=g","alt":"Default avatar","title":"Default avatar","caption":"","mime_type":"image\/jpeg","sizes":[]},"user_id":8}],"contributors":[{"id":170,"name":"IGIHE","slug":"igihe","description":"","image":{"id":0,"url":"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&f=y&r=g","alt":"Default avatar","title":"Default avatar","caption":"","mime_type":"image\/jpeg","sizes":[]},"user_id":8}],"featured_image":null,"_links":{"self":[{"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/posts\/36003","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/comments?post=36003"}],"version-history":[{"count":0,"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/posts\/36003\/revisions"}],"wp:attachment":[{"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/media?parent=36003"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/categories?post=36003"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/tags?post=36003"},{"taxonomy":"byline","embeddable":true,"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/byline?post=36003"},{"taxonomy":"hashtag","embeddable":true,"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/hashtag?post=36003"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}