{"id":2000130040,"date":"2026-10-22T16:00:00","date_gmt":"2026-10-22T14:00:00","guid":{"rendered":"https:\/\/new.igihe.com\/english\/?p=2000130040"},"modified":"2026-10-23T10:44:05","modified_gmt":"2026-10-23T08:44:05","slug":"rwandas-security-score-remains-high-as-service-delivery-drops-report","status":"publish","type":"post","link":"https:\/\/new.igihe.com\/english\/rwandas-security-score-remains-high-as-service-delivery-drops-report\/","title":{"rendered":"Rwanda&#8217;s security score remains high as service delivery drops &#8211; report"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The report, unveiled on Thursday, October 22, by the Rwanda Governance Board (RGB), shows that the service delivery score dropped by 3.25 percentage points from 71.73% recorded in the previous edition.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Speaking at the launch, Minister of Local Government Dominique Habimana said the findings presented both encouraging progress and areas requiring urgent attention.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThe findings presented to us today tell an encouraging but equally demanding story,\u201d Habimana said, noting that five of the scorecard\u2019s eight governance pillars scored above 80%.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWe cannot be satisfied while service delivery is declining and human social development remains low,\u201d he added.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The scorecard assesses governance across eight pillars, 35 indicators and 153 variables, drawing on administrative data, official statistics, institutional assessments, research and citizens\u2019 experiences. It is intended to help public institutions track performance, identify weaknesses and guide policy decisions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Security remains Rwanda\u2019s strongest pillar<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Safety and security was the highest-performing pillar, scoring 90.15%, a slight increase from 90.02% in the previous edition. The pillar has consistently ranked among Rwanda\u2019s strongest areas of governance since the scorecard was introduced.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1536\" height=\"1024\" src=\"https:\/\/cdn.igihe.com\/en\/2026\/10\/55433224585_e67fffc6a1_k-1536x1024-1.jpg\" alt=\"\" class=\"wp-image-2000130060\"\/><figcaption class=\"wp-element-caption\">Safety and security was the highest-performing pillar, scoring 90.15%, a slight increase from 90.02% in the previous edition.<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Minister Habimana commended the security organs and others contributing to the performance, describing security as \u201can enabling factor for everything else that we do in this country.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Anti-corruption, transparency and accountability followed with a score of 85.80%, up from 84.67% in the previous edition. Rule of law also improved, rising by 3.84 percentage points to 85.47%.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Participation and inclusiveness scored 84.72%, down from 86.31%, while political rights and civil liberties recorded 81.56%, down from 82.71%.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Economic and corporate governance scored 73.28%, down from 74.84%, while investing in human and social development improved by 3.86 to reach 68.55%.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Digital services and citizen satisfaction remain challenges<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The decline in service delivery was accompanied by uneven results across individual services and sectors.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The report records citizen satisfaction with online court case filing at 65.40%. Satisfaction with services in the land, environment and settlement sector stood at 50.90%, while satisfaction with agriculture services was 53.70% and livestock services 57.10%.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Digitalisation also emerged as an area requiring further work. The scorecard records that 11% of government services were fully digitised end-to-end, based on data from the Ministry of ICT for 2024.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Habimana highlighted that digital transformation should go beyond making services available online.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cDigitalisation is considered not simply about putting services online, but also importantly about simplifying processes, reducing the time and the cost of accessing services,\u201d he stated.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">He added that the government would continue strengthening local authorities and improving coordination between levels of government to make services more accessible, timely, equitable and responsive to citizens\u2019 needs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The minister stressed that local government is where citizens experience governance directly, including through schools, health facilities and other essential services.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cFor Rwandans, governance is not and will never be an abstract idea,\u201d he remarked. \u201cIt is experienced in the village, at the cell, sector and districts, in schools and health facilities, and through the services people rely on every day.\u201d<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"720\" src=\"https:\/\/cdn.igihe.com\/en\/2026\/10\/WhatsApp-Image-2026-10-22-at-10.42.13.jpg\" alt=\"\" class=\"wp-image-2000130055\"\/><figcaption class=\"wp-element-caption\">The report, unveiled on Thursday, October 22, by the Rwanda Governance Board (RGB), shows that the service delivery score dropped by 3.25 percentage points from 71.73% recorded in the previous edition.<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Human and social development improves<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The human and social development pillar rose by 3.86 percentage points to 68.55%. However, it remains one of the lowest-performing areas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Within the pillar, health scored 78.22%, education 73.05% and social protection 67.15%. The secure and prosperous family indicator scored 59.45%, while climate change and environmental resilience stood at 64.89%.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Habimana said the findings matter because they reflect people\u2019s everyday experiences, including the quality of services, the time required to access them, support available to families and opportunities for young people.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">He called on public institutions to use the findings when preparing plans, budgets, reforms and performance contracts under Imihigo, Rwanda\u2019s performance-based planning and accountability framework.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThis 13th edition must inform our planning, our performance contracts in Imihigo, our budgets, our reforms, and our engagement with citizens,\u201d he said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8220;Let this scorecard serve as both a mirror and a map. A mirror to look honestly at our achievements and the remaining gaps and a map to guide us towards higher standards of integrity, accountability, inclusiveness, efficiency and service delivery.&#8221;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2097\" height=\"1773\" src=\"https:\/\/cdn.igihe.com\/en\/2026\/10\/HVPdDq5WMAAlRNx.jpeg\" alt=\"\" class=\"wp-image-2000130062\"\/><figcaption class=\"wp-element-caption\">Minister Habimana commended the security organs and others contributing to the performance, describing security as \u201can enabling factor for everything else that we do in this country.\u201d<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>UNDP calls for action on findings<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Fatmata Lovetta Sesay, the United Nations Development Programme (UNDP) Resident Representative in Rwanda, commended the country for using the scorecard to assess its own governance performance and create space for discussion about areas requiring improvement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">She described the Rwanda Governance Scorecard as a home-grown initiative that has helped strengthen accountability and promote cohesion since 2010.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cIt is impressive to see a country that holds itself accountable,\u201d Sesay lauded. \u201cIt is even more impressive to see a country open to the discussions on how the world holds it accountable.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sesay said the scorecard\u2019s value lies not only in the data it presents but also in the policy discussions and practical actions that follow.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cI therefore encourage all stakeholders here present, including government institutions, development partners, civil society organizations, academia, the private sector, and all citizens, to study the findings carefully,\u201d she said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">She also urged stakeholders to focus on governance indicators that continue to lag behind expectations and identify practical measures to accelerate progress.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThe Rwanda Governance Scorecard should not be viewed as an end in itself,\u201d Sesay said. \u201cThe end is full satisfaction of service delivery.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">She added that effective governance, strong institutions, public accountability and responsive services are essential to Rwanda\u2019s economic transformation and social development, particularly as the country implements its Second National Strategy for Transformation (NST2) and advances towards Vision 2050.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>RGB stresses self-accountability<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dr. Edward Kalisa, Secretary General of the Rwanda Governance Board, said the scorecard is designed to assess institutional performance and generate evidence that can inform policy planning and implementation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">He said the assessment combines different sources of information, including official data and citizens\u2019 perceptions, to examine not just whether policies and institutions exist but how they perform in practice.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cSelf-accountability means having the willingness to assess our own performance to recognize achievements, acknowledge shortcomings and identify where improvement is required,\u201d Kalisa said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The report\u2019s findings, he stressed, offer a basis for understanding how governance is evolving and where additional attention is needed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Meanwhile, the launch also featured the Chandler Good Government Index, which ranked Rwanda 11th globally and first in Africa for Leadership and Foresight in 2026.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Rwanda also ranked second worldwide for Long-Term Vision and third for Adaptability, according to Dinesh Naidu of the Chandler Governance Group.<\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"1080\" data-id=\"2000130059\" src=\"https:\/\/cdn.igihe.com\/en\/2026\/10\/WhatsApp-Image-2026-10-22-at-10.42.11-1.jpg\" alt=\"\" class=\"wp-image-2000130059\"\/><figcaption class=\"wp-element-caption\">The report was unveiled on Thursday, October 22, by the Rwanda Governance Board (RGB),<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"720\" data-id=\"2000130058\" src=\"https:\/\/cdn.igihe.com\/en\/2026\/10\/WhatsApp-Image-2026-10-22-at-10.42.11.jpg\" alt=\"\" class=\"wp-image-2000130058\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"834\" data-id=\"2000130057\" src=\"https:\/\/cdn.igihe.com\/en\/2026\/10\/WhatsApp-Image-2026-10-22-at-10.42.12-1.jpg\" alt=\"\" class=\"wp-image-2000130057\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"834\" data-id=\"2000130056\" src=\"https:\/\/cdn.igihe.com\/en\/2026\/10\/WhatsApp-Image-2026-10-22-at-10.42.12.jpg\" alt=\"\" class=\"wp-image-2000130056\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"720\" data-id=\"2000130055\" src=\"https:\/\/cdn.igihe.com\/en\/2026\/10\/WhatsApp-Image-2026-10-22-at-10.42.13.jpg\" alt=\"\" class=\"wp-image-2000130055\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"724\" data-id=\"2000130054\" src=\"https:\/\/cdn.igihe.com\/en\/2026\/10\/WhatsApp-Image-2026-10-22-at-10.42.14-1.jpg\" alt=\"\" class=\"wp-image-2000130054\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"720\" data-id=\"2000130053\" src=\"https:\/\/cdn.igihe.com\/en\/2026\/10\/WhatsApp-Image-2026-10-22-at-10.42.14.jpg\" alt=\"\" class=\"wp-image-2000130053\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"864\" data-id=\"2000130052\" src=\"https:\/\/cdn.igihe.com\/en\/2026\/10\/WhatsApp-Image-2026-10-22-at-10.42.15.jpg\" alt=\"\" class=\"wp-image-2000130052\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"720\" data-id=\"2000130051\" src=\"https:\/\/cdn.igihe.com\/en\/2026\/10\/WhatsApp-Image-2026-10-22-at-10.56.29-1.jpg\" alt=\"\" class=\"wp-image-2000130051\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"720\" data-id=\"2000130050\" src=\"https:\/\/cdn.igihe.com\/en\/2026\/10\/WhatsApp-Image-2026-10-22-at-10.56.29.jpg\" alt=\"\" class=\"wp-image-2000130050\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"720\" data-id=\"2000130049\" src=\"https:\/\/cdn.igihe.com\/en\/2026\/10\/WhatsApp-Image-2026-10-22-at-10.56.30-1.jpg\" alt=\"\" class=\"wp-image-2000130049\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"791\" data-id=\"2000130048\" src=\"https:\/\/cdn.igihe.com\/en\/2026\/10\/WhatsApp-Image-2026-10-22-at-10.56.30-1024x791-1.jpg\" alt=\"\" class=\"wp-image-2000130048\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" data-id=\"2000130047\" src=\"https:\/\/cdn.igihe.com\/en\/2026\/10\/WhatsApp-Image-2026-10-22-at-10.56.31-1-1024x683-1.jpg\" alt=\"\" class=\"wp-image-2000130047\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" data-id=\"2000130046\" src=\"https:\/\/cdn.igihe.com\/en\/2026\/10\/WhatsApp-Image-2026-10-22-at-10.56.31-1024x683-1.jpg\" alt=\"\" class=\"wp-image-2000130046\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" data-id=\"2000130045\" src=\"https:\/\/cdn.igihe.com\/en\/2026\/10\/WhatsApp-Image-2026-10-22-at-10.56.32-1-1024x683-1.jpg\" alt=\"\" class=\"wp-image-2000130045\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"819\" data-id=\"2000130044\" src=\"https:\/\/cdn.igihe.com\/en\/2026\/10\/WhatsApp-Image-2026-10-22-at-10.56.32-2-1024x819-1.jpg\" alt=\"\" class=\"wp-image-2000130044\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"819\" data-id=\"2000130042\" src=\"https:\/\/cdn.igihe.com\/en\/2026\/10\/WhatsApp-Image-2026-10-22-at-10.56.33-1-1024x819-1.jpg\" alt=\"\" class=\"wp-image-2000130042\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"791\" data-id=\"2000130041\" src=\"https:\/\/cdn.igihe.com\/en\/2026\/10\/WhatsApp-Image-2026-10-22-at-10.56.33-1024x791-1.jpg\" alt=\"\" class=\"wp-image-2000130041\"\/><\/figure>\n<\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Rwanda continues to perform strongly in safety and security, scoring 90.15% in the 13th edition of the Rwanda Governance Scorecard (RGS), even as the quality of service delivery declined to 68.48%.<\/p>\n","protected":false},"author":131,"featured_media":2000130061,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"archived_slugs":[],"footnotes":"","igh_game_id":0},"categories":[6,1],"tags":[151,69],"byline":[192],"hashtag":[],"class_list":["post-2000130040","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","category-uncategorized","tag-editors-choice","tag-homehighlights","byline-wycliffe-nyamasege"],"bylines":[{"id":192,"name":"Wycliffe 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