{"id":2000123800,"date":"2026-08-27T17:45:00","date_gmt":"2026-08-27T15:45:00","guid":{"rendered":"https:\/\/new.igihe.com\/english\/?p=2000123800"},"modified":"2026-08-28T12:00:06","modified_gmt":"2026-08-28T10:00:06","slug":"spiro-rwanda-highlights-role-of-customer-support-department-in-improving-access-to-services","status":"publish","type":"post","link":"https:\/\/new.igihe.com\/english\/spiro-rwanda-highlights-role-of-customer-support-department-in-improving-access-to-services\/","title":{"rendered":"Spiro Rwanda highlights role of customer support department in improving access to services"},"content":{"rendered":"\n

The company made the announcement on August 26, 2026, during a meeting with members of the media.<\/p>\n\n\n\n

Niyonsenga Alexis, Customer Experience Manager, said the Call Center is a department that provides services to ensure that Spiro customers receive timely assistance. <\/p>\n\n\n\n

\u201cWe realised that some of our customers did not know that we have a Call Center. That is why we decided to make its existence known to the public, as it has been operating for quite some time. <\/p>\n\n\n\n

“We want more customers to be aware of the service so that they can receive assistance easily and efficiently,\u201d Niyonsenga said.<\/p>\n\n\n\n

He explained that customers can contact Spiro through several channels, including the company\u2019s toll-free telephone line, 3366, as well as its social media platforms, including WhatsApp and Facebook.<\/p>\n\n\n\n

Niyonsenga urged Spiro customers to use the company\u2019s official communication channels whenever they need assistance, rather than relying on individuals who may provide inaccurate or false information.<\/p>\n\n\n\n

According to Spiro management, the Call Center handles between 500 and 600 customer inquiries each day. <\/p>\n\n\n\n

The customers seeking assistance fall into two main categories. The first comprises existing motorcycle owners who require support when needed while the second includes customers who are interested in purchasing new motorcycles or asking Spiro products and services in general.<\/p>\n\n\n\n

\"\"
Spiro Rwanda\u2019s customer support team helps clients access services and resolve challenges.<\/figcaption><\/figure>\n\n\n\n
\"\"
Spiro Rwanda\u2019s Call Center handles between 500 and 600 customer inquiries each day.<\/figcaption><\/figure>\n\n\n\n
\"\"
Niyonsenga Alexis, Customer Experience Manager at Spiro Rwanda<\/figcaption><\/figure>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Spiro Rwanda has highlighted the role of its customer support department in helping clients access the company\u2019s services and address challenges they may encounter.<\/p>\n","protected":false},"author":139,"featured_media":2000123808,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[62],"tags":[],"byline":[201],"hashtag":[],"class_list":["post-2000123800","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-62","byline-rania-umutoni"],"bylines":[{"id":201,"name":"Rania Umutoni","slug":"rania-umutoni","description":"","image":{"id":2000122457,"url":"https:\/\/cdn.igihe.com\/en\/2026\/08\/WhatsApp-Image-2026-08-14-at-12.00.00-PM.jpeg","title":"WhatsApp Image 2026-08-14 at 12.00.00 PM","mime_type":"image\/jpeg"},"user_id":139}],"contributors":[{"id":201,"name":"Rania Umutoni","slug":"rania-umutoni","description":"","image":{"id":2000122457,"url":"https:\/\/cdn.igihe.com\/en\/2026\/08\/WhatsApp-Image-2026-08-14-at-12.00.00-PM.jpeg","title":"WhatsApp Image 2026-08-14 at 12.00.00 PM","mime_type":"image\/jpeg"},"user_id":139}],"featured_image":{"id":2000123808,"url":"https:\/\/cdn.igihe.com\/en\/2026\/08\/153A0430.jpg.jpg.jpeg","alt":"","caption":"","mime_type":"image\/jpeg","width":1000,"height":667,"sizes":{"thumbnail":{"url":"https:\/\/cdn.igihe.com\/en\/2026\/08\/153A0430.jpg.jpg.jpeg","width":1000,"height":667},"medium":{"url":"https:\/\/cdn.igihe.com\/en\/2026\/08\/153A0430.jpg.jpg.jpeg","width":1000,"height":667},"medium_large":{"url":"https:\/\/cdn.igihe.com\/en\/2026\/08\/153A0430.jpg.jpg.jpeg","width":1000,"height":667},"large":{"url":"https:\/\/cdn.igihe.com\/en\/2026\/08\/153A0430.jpg.jpg.jpeg","width":1000,"height":667},"full":{"url":"https:\/\/cdn.igihe.com\/en\/2026\/08\/153A0430.jpg.jpg.jpeg","width":1000,"height":667}}},"_links":{"self":[{"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/posts\/2000123800","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/users\/139"}],"replies":[{"embeddable":true,"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/comments?post=2000123800"}],"version-history":[{"count":4,"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/posts\/2000123800\/revisions"}],"predecessor-version":[{"id":2000123895,"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/posts\/2000123800\/revisions\/2000123895"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/media\/2000123808"}],"wp:attachment":[{"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/media?parent=2000123800"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/categories?post=2000123800"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/tags?post=2000123800"},{"taxonomy":"byline","embeddable":true,"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/byline?post=2000123800"},{"taxonomy":"hashtag","embeddable":true,"href":"https:\/\/new.igihe.com\/english\/wp-json\/wp\/v2\/hashtag?post=2000123800"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}