Ones commitment to their work doesn’t really provide better customer care but rather team work has proved to be the most essential due to joint effort, three women who are currently pursuing their diploma in leadership skills and hotel management at Akilah Institute for Women are quick to explain how perfect communication facilitates unity.
Anita Umutoni who now has a permanent job as a receptionist at the Manor hotel, explains that her occupation involves a lot of communication to ensure that clients get answers to their questions and demands.
The Manor’s receptionist noted that many are times she receives calls from clients who need various services in the hotel which means she has to collaborate well with the hotel’s departments to know for instance available meals or events.
Her friend Noella Abijuru who once worked as a waitress in the same hotel, noted that her post helped her realize that a meal or a drink would never reach the customer in time if there was lack of joint effort. “I mean those who serve the client should communicate well to the bar man or chef on what is needed if not so the client will either complain or leave, which is a shame and loss to the hotel,” the former waitress warns.
“Indeed we learn communication as a special lesson at the institution,” responds Florence Mukundwa who works as a chef at an Indian restaurant situated in the same hotel, her argument is that some servers give wrong orders to her especially meals which are not on the menu but lucky enough she can distinguish some of the special orders since she’s used to international cuisine.
She further added that even accountants should be aware of what’s going on in the hotel.”I remember there was a time we ran out of chicken and the accountant didn’t have money to buy more, so what happened a colleague sacrificed her money to buy what was required in order to keep the clients around, you see this was so unprofessional because the chefs didn’t communicate earlier that they’d ran out of chicken meat in their stock,” Mukundwa.
Professionalism is also important especially for waiters and waitress. Health and nutrition for instance is a very important knowledge for servers since it helps them communicate to the chef on the kind of food their clients want since there people who are allergic to some food spice like vinegar or cheese. “Of course a chef who has a detailed demand would prepare a meal which is friendly to their client’s health,” the chef remarked.
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