Nkurunziza Jean Dean, the Managing Director Eastland Motel-Kayonza, says it simply and clearly. “We train these youths here, equip them with hospitality skills to serve as if the hotel belonged to them and to count every client as if their very own life depended on them.” His is a second statement; the first having been made by a young waiter’s actions. This Friday afternoon as I enter the hotel, he picks a clean felted cloth, cleans the already meticulously glimmering ebony-made counter, flashed by dimly intermittent lights that kiss bottles and glasses about, like the blushing of dawn. Subdued music emanates from strategically placed speakers.
Then, with luxuriant confidence and an extravagant smile, he walks towards me, welcomes, greets and asks me to feel at home. Waste of time and words; I was already feeling thus. After heartily quaffing my cold drink, coke, I sit the waiter down to have his tale of how he manages to be so professional.
This waiter, Bagire Edward, 26, is among the 93 beneficiaries, of the Industry-Based Training Project (IBT), getting equipped with hospitality skills at Eastland Motel, Kayonza, in the Eastern Province. Under the auspices of Workforce Development Authority (WDA) through the Skills Development Fund (SDF) with funding from the World Bank, the programme is currently benefitting 390 youths drawn from around the country.
WDA has partnered with four hotels in total, to train youth from the hotel industrial environment, the other three being; Urumuli Hotel, Gicumbi, (91 trainees), Moriah Hill Resort, Karongi (91) and Virunga Hotel, Musanze (105).
I ask Bagire how he appreciates the course he is undertaking. “We get professional skills in hospitality from the training environment similar to where we shall be working from after graduating. We kill two birds with one stone: we get the theory and practical experience right from the start,” explains Bagire who is specializing in Front Office Operations.
Mr Nkurunziza, the Eastland Motel Managing Director, says WDA-supported trainers offer more than just training. “It is a vigorous programme that involves coaching and mentoring. The ultimate goal is to have hospitality professionals on the market that serve with dedication and passion.”
The training is being delivered in each of the aforementioned hotels for 9 months; 6 months of classroom training and 3 months of industrial attachment. Focus is on 4 training occupations: Culinary Art; Food & Beverage Service, Housekeeping Operations and Front Office Operations.
According to Wilson Muyenzi, the Coordinator, Skills Development Project; “the first cohort commenced on December 16th 2013 with; registration, induction and orientation with actual training beginning on16th January 2014. The trainees undergo classroom training for a period of 6 months in the hotels after which they do 3 months of industrial attachment in different hotels, guesthouses and restaurants.”
The trainees are also equipped with soft skills which form a strong foundation for flawless hospitality services as Bagire explains. “Besides the occupational skills, in this training we get extra soft and people-skills; English language, computer and customer care skills.”
Ms Hortence Mazimphaka, the General Manager Moriah Hill Resort Karongi, says with IBT, Rwanda is building a competitive breed of young professionals with skills that are needed to match with the rapidly growing hospitality industry. “The trainees are being given a good foundation, direction and focus. At the moment they do not pay anything; WDA foots all the training bills, but as they graduate and get employed, they can sponsor themselves into acquiring advanced skills. The ultimate goal is meeting the international hospitality standards. We have started from somewhere and we shall eventually get there,” she enthusiastically promises.
Sam Barigye, the Coordinator, Hospitality and Tourism Training WDA, says the World Bank sponsored IBT program has taken on youths with a minimum of senior six education that can adequately express themselves in the English language. “The youths that have been recruited do not have any prior knowledge in the hospitality, so their knowledge and skills are built from scratch,” explains Barigye.
He says the four hotels working with WDA/SDF from where the learners are trained have been equipped with training equipment. “Besides equipping the hotels with hard facilities and tools, the consumables used in training are also provided in addition to four trainers per hotel. But there are master trainers from Remera Hospitality Academy that visit the training sites to supplement the efforts of the resident trainers.” Trainees are also equipped with computer and soft skills.
The program, Barigye explains, is being piloted in hospitality in the selected four districts but will be scaled up geographically and to other priority sectors that have been identified by the government of Rwanda.
Alex Munyaneza, a trainer at Remera Hospitality Academy who is a visiting master instructor to different training sites, says at the end of the course, the programme will have produced very competitive young hospitality personnel that will significantly bridge the existing skills gaps. “There is a concomitant imparting of skills; theory and practice. Every topic introduced to the learners is backed by real time demonstrations and practices. At the end of the day, we shall have trained all-round hospitality professionals that have both technical and soft skills,” explains Munyaneza.
And have the trainees embraced the training with delight? Bagire Edward summarizes his gains and hopes in no uncertain terms. “My short term goal after graduating is very clear; work, get some more coaching and mentoring, share some skills with other youths and gain that clamored for experience. But because we are as well empowered with entrepreneurship skills, my long-term goal will be to establish my own hotel. I will have acquired the skills, experience and I already have the will. Nothing will stop me,” promises the confident budding hospitality professional.
Bagire is among the close to 400 youngsters that have been supported by WDA/SDF, bound to change the hospitality lattice of Rwanda in the not so distant future.
