Category: Business

  • Own a Call Center: A project reserved for small and medium enterprises wishing to offer Call Center in Rwanda

    Rwanda continues to emerge among countries offering good services, ,an act which Rwanda Development Board (RDB) relentlessly encourages to ensure institutions and entrepreneurs do take good care of customers.

    Many people knew that call centers are owned by big institutions or telecommunications companies, which is untrue.

    Call Rwanda, an institution with expertise in telecommunications and service improvements has started offering Call Center services to small and medium enterprises where an institution receives such services at lower cost paid in three installments. This adds to existing services of bulk SMS.

    Prices of Call Center project start from Rwf 892.000 paid in three installments. After the payment an institution receives its own Call center. Activitities of installing the Call center take 10 days after signing agreements between both institutions.
    The role of Own a Call Center the project of Call Rwanda:

    – Welcome well customers

    – Advertizing all of your activities through the line of your phone network

    – Know well how and when clients are received

    – Identify problems within your company which facilitates to seek sustainable solution

    – A company using this service gets higher reputation

    – It helps to serve many people within short time

    These services are reserved for public and private, non governmental organizations, universities, hospitals, security companies and others offering services needed by a large number of clients.

    For more details email aisha@call-rwanda.com or sales@call-rwanda.com or call 0788302371. You can also visit them at www.call-rwanda.com

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  • Tigo Rwanda concludes Customer Service Week

    Tigo Rwanda concludes Customer Service Week

    On Saturday 8th October, Tigo Rwanda concluded the Customer Service Week with a major concert in Kamembe, Rusizi that attracted thousands of music lovers from the western province. This was also part of the activities dubbed “#Turahabaye” to appreciate all customers during the customer service week.

    During the course of last week, Tigo Senior management has been visiting service centers to interact with customers, and serve them; organized Radio Tour across the country to interact with journalists as well as give a chance to customers to call in for questions or queries. This week has been dedicated towards appreciating customers in different ways, and highlighting the steps taken over the seven years by Tigo to transform lives of the Rwandans through ease of access to technology.

    “In just 7 years of operations in Rwanda, we are proud to keep over 3 million happy customers. Customer appreciation is time for us to reflect at the journey we’ve had with our customers from Day one. When Tigo entered the market, Mobile phone penetration was only 20%, today mobile penetration stands at over 78.2%. We have been able to achieve this with a dedicated team and loyal customers.” commented Pacifique Kabanda, Head of Customer Operations, Tigo Rwanda.

    Tigo has contributed to Internet For All by democratizing access to devices and to data, Currently Tigo is the only Telco that has kept internet prices constant. In 2010 Tigo had a geographic coverage of 69%, and apopulation coverage of 86%., today their geographic coverage is 89.62% and population coverage is 99.98%. Users can still enjoy free internet surfing every morning from 6 to 8 AM.

    The innovative services such as Tigo cash have changed the way money moves around in Rwanda and has made a big difference in many people’s lives, offering them a safe, secure and low-cost way of transferring money locally and internationally, paying bills, receiving wages, mobile savings and running small businesses

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  • TMEA to promote Zbar products in EAC market

    Trade Mark East Africa (TMEA) has promised to work on a request by Zanzibar government to facilitate the flow of products from the isle to the East African markets without obstacles.

    TMEA country Director, Mr John Ulanga said that his office takes the matter seriously and that it will make sure Zanzibar products enter the East African markets without problems.

    He admitted that there have been low turnout of Zanzibar traders in various trade exhibitions, which involve East African countries and that it has been difficult to promote Zanzibar products at international level.

    The TMEA boss was responding to the plea from Zanzibar Minister for Trade, Industries and Marketing Amina Salum Ally who visited TMEA head offices in Dar es Salaam. She asked TMEA to promote Zanzibar products to Tanzania mainland and other East African countries. She said Zanzibar products must be consumed as products from Tanzania once they enter into East African and International markets.

    “I would like to ask TMEA to clear the way for products from Zanzibar into East African market and beyond,” she said. She added that for Tanzania to realize industrial development, both Zanzibar and Tanzania mainland must participate and benefit from businesses “We can only move forward and realize industrial development by opening markets for products from both sides and manage to penetrate into international markets, this will help to attract investors in Zanzibar and other areas” she said.

    The TMEA boss said his office will work on the matter and make sure Zanzibar participates in various trade and business activities. Recently TMEA offered 200bn/- to Tanzania Chamber of Commerce, Industry and Agriculture (TCCIA) and Zanzibar National Chamber of Commerce Industry and Agriculture (ZNCCIA) for building capacity among its people.

    TMEA is an East African not-for profit Company Limited by guarantee established in 2010 to support the growth of trade – both regional and international – in East Africa. The company is focused on ensuring gains from trade results in tangible gains for East Africans.

  • Dar, Kinshasa trade pact saves jobs

    The restoration of trade relations between Tanzania and Democratic Republic of Congo is expected to boost freight forwarding companies’ capacity to re-employ about 6,000 workers who were previously laid off.

    The workers fell victim after the logistics companies opted to reduce the number of employees in order to reduce operation costs following the drop in cargo volume through the Dar es Salaam port.

    Among other factors, the companies diverted their consignments to other ports, such as Mombasa. Cargo traffic through the port dropped by 13.3 per cent in March, this year, compared to the same period last year.

    Cargo to and from the Democratic Republic of Congo (DRC) and Zambia dropped by 14.4 per cent and 27.9 per cent, respectively.

    The market segments of the two countries contributed about 60 per cent of the port’s transit market share. But, a new chapter was opened after DRC President Joseph Kabila visited the country on Tuesday this week during which he and his host, President John Magufuli, sorted out some of the challenges that afflicted the traders of the two countries.

    Yesterday, Tanzania Freight Forwarders Association (TAFFA) described the move by Dr Magufuli to foster stronger ties with DR Congo as ‘new hope’ for their businesses. “We are now expecting that our member companies would bring back their 6,000 workers whom they laid off,” the secretary general of TAFFA, Mr Tony Swai, said.

    Mr Swai said the recent development over modalities in using the port would open up the doors for business people, not only from the DRC but also elsewhere. “On behalf of the association, I thank President Magufuli for facilitating and attracting the Congolese traders to revert to Dar es Salaam port,” he said.

    He pointed out that the decision was welcome since the Dar port was fundamental for the country’s economic growth. “President Kabila when he came here he said the port was not only ours,” he recalled.

    “I commend Dr Magufuli for extending the grace period for DRC-destined cargo from 14 to 30 days in which cargo at the port will be exempted,” he said. He added that this was among challenges that deterred the traders from using the port.

    He praised Dr Magufuli for improving the central railway line. The railway is not capable of carrying more cargo to Kigoma and neighbouring countries. He said the move would help in addressing delays in moving cargo from Dar es Salaam port to other destinations, considering that Tanzania Railway Limited (TRL) currently has enough cargo wagons. “We would encourage our members now to use the railway to transport their goods,” he pledged.

    The decision to make Tanzania Investment Bank (TIB) serve the traders at the port was also a good idea, according to him. He said that since the bank has arranged to work from 8:00 am to 11:00 pm and could extend more time for service if there could be congestion of cargo at the port.

    “He has done a very good job, though there are some minor challenges that he also promised to address. We support him,” he said.

  • CBA targets Rwanda market with M-Shwari

    Commercial Bank of Africa is gearing to venture into the Rwandese market with its M-Shwari product after successful uptake in Kenya Uganda and Tanzania.

    The bank which recently announced signing more than 600,000 subscribers in Uganda on its mobile-banking platform (MoKash) in partnership with MTN Uganda said Rwanda’s growing mobile penetration will be key for the plan set to be rolled out by December.

    CBA Chief Executive Officer Jeremy Ngunze said the service will leverage on the same advantages it has over other banking channels to record success in Rwanda as it has done in the three African countries.

    “We have people in some of these countries who are able to move cash on mobile among themselves but the gap that exists in savings and borrowing remains unexploited. The privacy and convenience that comes with borrowing on your mobile phone are our key strengths and we will use raw data to drive this crucial service. We are looking at Rwanda in quarter four and other countries will follow,” Mr Ngunze said in an interview.

    The bank was giving its performance briefing to investors. Mshwari now has 16 million customers in Kenya with 80,000 users borrowing on the platform daily. This has seen some Sh106 billion disbursed in the region as M-shawri loans remain unaffected by the cupped interest rate.

    Mr Jeremy Ngunze, the CBA chief executive. Commercial Bank of Africa is gearing to venture into the Rwandese market with its M-Shwari product after successful uptake in Kenya Uganda and Tanzania.

  • Dar, DRC for stronger trade ties

    Trade volumes between Tanzania and Democratic Republic of Congo (DRC) have significantly surged from 23.1 billion/- in 2009 to 393.6 billion/- last year with the latter pledging to continue using the Dar es Salaam Port for transportation of its imports and exports.

    It is against the backdrop of the booming business that the government, through the Tanzania Ports Authority (TPA), has extended the grace period for DRC-destined cargo from 14 to 30 days in which cargo at the port will be exempted from storage charges.

    “Almost 50 per cent of our businesses in Eastern DRC are conducted through the Dar es Salaam Port and we will continue using the facility.

    The Government of Congo is equally happy that some challenges faced the harbour in past years have been solved in recent months,” DRC President Joseph Kabila assured President John Magufuli in Dar es Salaam yesterday.

    The visiting leader, who arrived in the country on Monday for a three-day state visit at the invitation of President Magufuli, made the remarks shortly before laying a foundation stone for the one-stop structure in downtown Dar es Salaam aimed at boosting operations at the port.

    Construction of the 130bn/- facility, undertaken by the TPA, started in August 2012 and set to be completed by December this year, where all responsible port players will be under one-roof to ease clearing of cargo. The 35-storey structure is currently the highest building in East and Central Africa.

    President Kabila assured his host of increased shipment from his country given improved production of copper from between 100,000 and 150,000 tonnes in the 1990s to around 800,000 and 1,200,000 tonnes at present “Your Excellency; the challenge now is not the volume of cargo but rather handling.

    We need to improve our infrastructures for quality transportation” he stated.

    President Kabila said plans were underway in his country to improve Kalemie, Momba and Uvira ports along Lake Tanganyika to improve transportation of cargo from DRC to Kigoma and eventually to Dar es Salaam port through the central railway.

    President Kabila on the other hand hinted on the need to introduce direct flights from Tanzania to DRC.

    “In the past, Air Tanzania had direct flights from Dar es Salaam to Lubumbushi and I think this should be re-introduced. I learned yesterday on a local television that you recently bought two aircrafts and I did the same; so we now have four planes,” he joked.

    He made the remarks after the Minister for Works, Transport and Communication, Professor Makame Mbarawa, who hinted on the introduction of the direct flights between the two countries.

    President Magufuli noted that the volume of DRC cargo through Tanzania increases at an average of 10.6 per cent per annum, where 15,927 containers from the vast country passed through the port last year alone.

    “The government has taken both soft and bold decisions to address problems that were encountered by businesspersons at the harbour and I can assure you that efficiency has significantly improved,” President Magufuli assured his guest. He added; “In the past it used to take up to three weeks to transport consignment through Tanzania but now it would take just three days.”

    Dr Magufuli noted that apart from improvements at the harbour, the government had reduced non-tariff barriers along the transportation route by reducing the number of weighbridges.

    “We have now decided that there will be only three computerised weigh bridges at Vigwaza, Manyoni and Nyakahura,” Dr Magufuli remarked.

    However, President Magufuli asked President Kabila to deal with some dishonest customs officials in DRC whom he blamed for frustrating Congolese businesspersons using the Dar es Salaam Port.

    Earlier at the State House, the two presidents witnessed signing of a Memorandum of Understanding (MoU) between the two countries for exploration of oil and natural gas in Lake Tanganyika.

    The agreement was inked by the Minister for Energy and Minerals, Professor Sospeter Muhongo, and DRC Minister for Energy, Mr Ngoyi Mukena.

    The two leaders also discussed on the possibility of connecting an oil pipeline from DRC to the envisaged pipeline from Hoima in Uganda to Tanga Port in Tanzania. Just like Uganda, DRC has discovered oil in the western part of Lake Albert.

    President Kabila cuts a ribbon to unveil the foundation stone for the state-of-the-art building, East Africa’s tallest.

  • MTN Rwanda launches Annual Customer Appreciation Week

    MTN Rwanda today launched its annual Customer Appreciation Week across all its Service Centres countrywide. This annual event is devoted to appreciating and recognising customerswho have formed MTN’s large family of over 4 million.

    Customers and others interested in learning more about MTN products and services are invited to participate in active demonstrations, speak directly to MTN Management at the Service Centres and take advantage of the special offers during theweek.

    Speaking at the launch held at the MTN Service Centre in Nyamirambo, Chief Marketing Officer Yvonne Manzi Makolo said, “As a business, it is important for us to understand what our customers value. During this week, MTN Management will join Service Centre staff to serve, interact and listen to customers with the main objective of appreciating them and seeking feedback on our products and services.”

    The one-week long programme will see MTN customers enjoy free trials for some selected digital services, 5% discounts on the purchase of various devices bundled with 2GB data, as well as lots of freebie give-aways from Service Centres.

    “Providing excellent customer service is essential in all that we do. This is another demonstration of our commitment to enriching and making our customers’ lives a whole lot brighter, just as our mission states,” added Makolo.

    MTN’s annual event falls in line with Customer Service Week, which is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis.

    Makolo concluded the event by thanking MTN’s loyal and valued customers for their continued confidence and commitment to the organisation. “Our customers have kept the company in business over the years and it is only appropriate for us to show our appreciation to them during this special week.”

    zab_0814.jpgYvonne Manzi Makolo officiating the launchMTN appreciating its customersChief Marketing Officer, Yvonne Manzi Makolo hands over prizes to a lucky winnerAlain Numa, Events and Promotions Coordinator speaking at the launchzab_0832.jpgAlain Numa, Events and Promotions Coordinator speaking at the launchzab_0832.jpgzab_0860.jpgzab_0883.jpgzab_0890.jpgzab_0930.jpg

  • Brookside takes over Rwanda’s top beverage firm

    Brookside Dairy, a company owned by the Kenyatta family, has gained a foothold in Rwanda through the acquisition of another firm.

    The company has acquired a 51 per cent stake in Inyange Industries, a leading beverage manufacturer in the country, according to reports in the online Indian Ocean Newsletter publication.

    Inyange, with current investment of up to $70 million, will now hold 49 per cent.

    The firm is engaged in three main production lines — milk, water and juice.

    The takeover is expected to build the company’s capacity in terms of expertise and financial resources in its quest to expand.

    Inyange Industries is owned by Crystal Ventures, the investment arm of the ruling party Rwandan Patriotic Front (RPF).

    Previously, Brookside and Inyange have been working with the Ministry of Agriculture and Animal Resources to seek partnerships in improving quality of milk and access to markets.

    Brookside has presence in Uganda, Tanzania, Nigeria, Ethiopia and Kenya.

    However, when contacted, Brookside Dairy’s director of milk procurement John Gethi said the company was not aware of the claims.

    “We are not aware of any such developments,” Mr Gethi said through the company’s communications officer, Mr Wilson Okong’o.

    In May 2015, Brookside Dairy Ltd paid Sh3.5 billion for 51 per cent shareholding in Sameer Agriculture & Livestock Limited, a dairy processing company in Uganda.

    In 2013, Brookside acquired a 20 per cent stake in Ethiopia’s Elemtu Milk Integrated Industry (Elemtu Diary).

    The company is managed by President Kenyatta’s younger brother, Muhoho Kenyatta, who keeps a low profile.

    Nigeria President Muhammadu Buhari is taken on a tour of Brookside Dairy Limited in Ruiri on January 28, 2016. The company has acquired a 51 per cent stake in Inyange Industries of Rwanda.

  • East Africa: Kigali Waste-Energy Firm Seeks to Expand in East Africa

    A Kigali-based sanitation company is considering selling its waste-to-energy business model to cities across East Africa as it seeks to tap into the region’s garbage disposal crisis.

    Pivot Works Ltd, which runs its demonstration facility in Kigali, converts human waste into solid fuel then sells it to local manufacturing companies as a replacement for coal.

    The plant uses a dewatering machine to transform toilet waste into sludge cakes, which are later dried to produce fuel for use in industrial boilers and kilns.

    “We have a number of clients, including cement manufacturer Cimerwa, who are our biggest clients. There is Utexrwa, but we planning to get more when we put up plant,” said Ashley Muspratt, founder and chief executive officer, adding that, “Negotiations with the government are still ongoing.”

    Waste in most cities in the region is dumped in landfills, posing a health and sanitation dangers. Increasing urbanisation has left cities in Rwanda, Uganda, Kenya and Tanzania without proper ways to manage the growing volume of waste.

  • Entrepreneur taps into local know-how for help with Rwanda’s 1st craft brewery

    A Rwandan entrepreneur is hoping to open her country’s first craft brewery and give most of the jobs there to women, and an Ottawa-area brewery has stepped in to help.

    Fina Uwineza, a restaurateur who hails from Kigali, has been spending time at Beau’s All Natural Brewing Company in Vankleek Hill, Ont., to learn more about beer-making after the brewery offered to help Uwineza get started.

    “Right now there’s none, there’s no craft beer. We have only two breweries, which are international — Heineken and Skol — so this is going to be amazing and the first craft beer in Rwanda,” Uwineza told CBC Radio’s Ottawa Morning on Wednesday.

    The brewery, if it comes to fruition, would employ about five to 15 people. But Uwineza hopes the company will grow everything it needs for the beer locally, which would employ a great deal more people.

    Uwineza hopes they’ll mostly be women.

    “That’s the main idea so that we can help the women in the village, the women who are less fortunate. That’s my passion, actually … If we can grow all the raw materials in Rwanda, that means I can go to the village and the women will be growing the ingredients, and from there we can really see the impact,” she said.

    ‘This won’t be a Beau’s brewery’

    Steve Beauchesne, co-founder and CEO of Beau’s, became involved after the Ontario Craft Brewers organization — of which he is a member — heard a pitch for help. He said Wednesday his company doesn’t have a financial or ownership stake in the project.

    “Just to be very, very clear, this won’t be a Beau’s brewery. This is going to be Fina’s brewery. We’re helping her get the project off the ground,” Beauchesne said.

    “Not only is it not going to say Beau’s on the bottle, we’re not going to take any ownership, we’re not going to take any profit. We’re doing this purely to help.”

    Beauchesne said he became more interested after learning about growing co-ops in Rwanda, where health and education are provided for.

    “It really becomes a sort of family support system, and it’s helping rural families. The brewery itself will probably have, I’m guessing five to 15 people employed, which is great, but the real impact here is going to be the dozens, if not hundreds of women and families that will be benefiting because of the agricultural side of this,” he said.

    His brewing team in Vankleek Hill has been working on recipes using traditional ingredients, including bananas and sorghum.

    “A lot of what has been cool in craft [brewing] has been rediscovering these kind of lost traditions and reviving them, so that’s got our brewing team really excited, obviously,” he said.

    Entrepreneur taps into local know-how for help with Rwanda’s 1st craft brewery

    Beau's All Natural Brewing Company CEO Steve Beauchesne, left, is helping entrepreneur Fina Uwineza, right, set up Rwanda's first craft brewery.