Author: Théophile Niyitegeka

  • 4.1 Miles: Oscar nod for film capturing refugee rescues

    {Daphne Matziaraki’s powerful short documentary follows a Greek captain and his crew as they save refugees off Lesbos.}

    It’s dark outside and Kyriakos Papadopoulos fills out his boat’s log inside a small, dimly-lit cabin.

    “It’s a nightmare, this agony …” he sighs, his voice worn out and distant.

    “Everywhere we went, there were people in the water. The only thing I’m hoping is that there is no one missing,” he continues, his gaze darkening as the memories of yet another grim day flood back to him.

    These closing sequences are as powerful as every other scene in Daphne Matziaraki’s film 4.1 Miles, nominated this week for an Oscar in the Best Documentary Short category.

    Over 21 minutes, Matziaraki captures the efforts of Papadopoulos, a Greek coastguard captain, as he and his small crew rescue men, women and children in the waters surrounding the island of Lesbos – just 4.1 miles from the Turkish coast – in late 2015.

    {{Dramatic footage}}

    The footage is captivating and hard-hitting, often unnerving. In one particularly poignant scene, Papadopoulos’ boat is gradually filled with frightened, wailing children as a handful of crew members frantically tries to pull to safety dozens of refugees, one-by-one.

    But not everyone makes it.

    “Oh my God, she has two children with them,” a panicked voice is heard screaming, as a mother falls back into the rough sea with her son and daughter.

    Instantly, there is chaos, tears and desperation.

    The crew eventually manages to rescue the family, but the children are unconscious. The camera pointedly stays away, capturing from afar the frenzied efforts of Papadopoulos and his crew as they pump the small bodies in a bid to bring them back to life.

    “I had never seen so many people, so many children, so many families being so scared,” Matziaraki tells Al Jazeera.

    The Greek filmmaker, who made her debut with award-winning 4.1 Miles, joined Papadopoulos and his team on their boat for three weeks, but all the rescue scenes included the film are from October 28, 2015 – her first day on the ship.

    “That day wasn’t very different to every other day that followed,” she recalls, “but I was so shocked by what I witnessed in that first time.

    “I think this is really conveyed in the footage, and I really wanted the audience to have this experience in the same way that I had it.”

    {{‘Alone and abandoned’}}

    Matziaraki was in the United States when her country – already struggling after years of a deepening recession – was confronted with a worsening refugee crisis, the worst since World War II. During 2015, some 600,000 people made the crossing from Turkey to Lesbos; across Greece, the figure topped 820,000.

    California-based Matziaraki, who was also worked as a journalist in East Africa and Europe, decided to return home to shoot a documentary that would “bridge this gap between our everyday lives, where we are in a safe comfort zone, and what is actually happening out there in the real world”, she says.

    Yet upon arriving in Lesbos, she encountered a situation far worse than what she had imagined.

    “There were just four Greek coastguard boats, with four-five crew on them, and one helicopter from the European border patrol – and that was it,” the young director says.

    “The scale of the emergency was so big that I would expect tonnes of helicopters and ambulances and big boats rescuing these people – but there was no help. I just couldn’t believe that nobody in the world was providing a safe passage for these people and they were just letting them drown.”

    Instead, it was people like Papadopoulos – whose jobs up until that point simply involved routine border patrols around Lesbos – who were charged with responding to the massive crisis.

    “You cannot even begin to compare the numbers,” the captain says in the film. “Every hour that goes by, 10 of us are asked to rescue an influx of 200 people [from Turkey].”

    Moreover, most of the coastguard crew did not have CPR training, while their boats lacked basic equipment to deal with such emergencies, according to Athens-born Matziaraki.

    “The Greek coastguard was not prepared or equipped to undertake this,” she says. “They felt alone and abandoned; the captain thought that the entire world is turning their backs to this crisis, and they are leaving this overwhelming burden to be carried by them.”

    {{‘Honourable man’}}

    At one moment in the film, Papadopoulos recalls the arrival of 20 Afghani refugees to Lesbos in 2001, describing it as the biggest news of that year.

    Back then, things used to be easy, he says, “under control”, but today everything has changed – including his own life.

    “It’s an overwhelming and a haunting nightmare that the captain is going through,” says Matziaraki of Papadopoulos, whose daily rescue operations – sometimes more than five a day – have saved the lives of thousands of refugees.

    “The burden is more than he can handle, and that comes not from the intensity, but from a feeling of duty.

    “He is a truly honourable man who has a real sense of responsibility that he cannot afford to lose one person – and the people and the children that he does lose really haunt him.”

    {{‘Timely and relevant’}}

    In the months after Matziaraki shot 4.1 Miles, arrivals in Lesbos and other Greek islands sharply decreased, mainly due to a series of Balkan border closures and a controversial EU-Turkey deal aimed at stopping the flow of refugees into Europe – an agreement that has been widely criticised both by aid groups and United Nations agencies.

    Yet, more than 62,000 people still remain stranded across Greece, often living in appalling conditions.

    “It may be that some time has passed since I shot that film, but it couldn’t be more timely and relevant,” Matziaraki says, citing the collapse of the EU-Turkey treaty and actions such as US President Donald Trump’s executive order banning refugees from entering the country.

    “At the moment, I feel we are in a very dark place in the world, so it’s very hard to be optimistic because of the developments in the US and Europe.

    “But it’s very optimistic that the Academy chose to honour the film because it means that at least in the world of cinema, art and journalism there is a huge recognition that this is a really important story that is affecting all of us,” she says.

    “Its choice echoes the message of the film that we are really interconnected and that we are all the same.”

    4.1 Miles was already won several accolades, including a Student Academy Award Gold Medal last year.

    The Academy Awards’ ceremony will be held in the US city of Los Angeles on February 26.

    Since the start of the crisis, Papadopoulos has saved thousands of refugees
  • #TheresaTheAppeaser: Anger at PM over Trump Muslim ban

    {British leader condemned for refusal to denounce US ban on visitors, refugees, and migrants from seven Muslim states.}

    British Prime Minister Theresa May has received heavy criticism for her refusal to condemn US President Donald Trump’s ban on citizens of seven Muslim states.

    May said the ban, which affects refugees, migrants, and visitors, was a “matter for the US” but later issued a statement that she disagreed with it.

    The ban means a number of British citizens with dual nationality will not be allowed to enter the US, including Somalia-born Olympic gold medallist Mo Farah and Iraqi-born MP Nadhim Zahawi, a member of May’s Conservative Party.

    Citizens of Iran, Iraq, Libya, Somalia, Sudan, Syria, and Yemen are banned from entering the US, even if they hold permanent residency or valid visas.

    Leader of the opposition Labour Party, Jeremy Corbyn, said the government’s lack of response was a “disgrace” and called for Donald Trump to be banned from the UK in response.

    “[Trump] should not be welcomed to Britain while he abuses our shared values with shameful #MuslimBan and attacks on refugees and women.” Corbyn wrote on his Twitter account.

    “[May] would be failing the British people if she does not postpone the state visit and condemn Trump’s actions in the clearest terms,” he added.

    The opposition leader called on Britons to sign a parliamentary petition demanding that Trump be barred from the UK, which has picked up hundreds of thousands of signatures so far.

    The response means parliament must consider debating a ban.

    May met Trump at the White House on Friday, in a cordial meeting in which the pair held hands and promised stronger trade and security ties between their two countries.

    The British prime minister used the meeting to invite Trump to visit the UK on a formal state visit.

    Tim Farron, the leader of the Liberal Democrats, echoed calls for Trump to be banned, telling broadcaster Sky News that an invitation should “never have been made” .

    Senior Scottish National Party politician Alex Salmond said May’s conduct was a “shameful moment of cowardice” .

    Despite stopping short of condemning May, Conservative MPs joined criticism of Trump’s ban.

    “President Trump’s immigration and Syrian refugee ban is indefensible, unworkable and almost certainly unconstitutional,” wrote Conservative MP James Cleverly on

    Trump’s latest histrionic plan is nuts, unsustainable and counter-productive-all power to the courts and Congress to overturn it

    British Foreign Secretary Boris Johnson said the country would defend the rights of British citizens abroad, in a tweet aimed at the US measures.

    “We will protect the rights and freedoms of UK nationals home and abroad. Divisive and wrong to stigmatise because of nationality,” he wrote.

    Religious groups also condemned May’s stance on Trump; the Muslim Council of Britain (MCB) said May should have used her time with the US president to remind him of the countries’ shared values.

    “In front of Mr Trump, the Prime Minister said that the point of the ‘Special Relationship’ was to have a frank dialogue. Well, this is one area where we need to be frank about where we stand,” said Harun Khan, the MCB’s secretary general.

    Many users compared May’s behaviour to former British Prime Minister Neville Chamberlain’s during the run-up to World War II.

    Anti-Fascist groups have organised several protests against Trump, with one due to be held outside Downing Street Monday evening.

    May said the issue was a 'matter for the US'
  • Baba Masaba: Nigerian man with 86 wives dies aged 93

    {A former Muslim preacher in Nigeria who had at least 86 wives has died aged 93.
    Mohammed Bello Abubakar, known as Baba Masaba, died at his home in central Niger state on Saturday after an undisclosed illness.}

    A large crowd attended his funeral on Sunday.

    Nigeria’s Daily Trust newspaper reported that while he had 86 wives in 2008 – when he was at the centre of media attention – the number had risen to 130 at the time of his death.

    Some of them were pregnant, it reported.

    The BBC reported in 2008 that Mr Abubakar had at least 170 children, but the Daily Trust said that he left behind 203 children.

    The wives the BBC spoke to in 2008 said they met Mr Abubakar when they went to him to seek help for various illnesses, which they say he cured.

    “I don’t go looking for them, they come to me. I will consider the fact that God has asked me to do it and I will just marry them,” he said.

    Ganiat Mohammed Bello, who had been married to him for 20 years when she spoke to the BBC in 2008, said she met him when she was in secondary school and her mother took her for a consultation with him. He proposed afterwards, she said.
    “I said I couldn’t marry an older man, but he said it was directly an order from God,” she said.

    Such claims alienated the Islamic authorities in Nigeria, who had branded his family a cult.

    Women sought out Baba Masaba believing he could heal cure their illnesses
  • The UN and the AU reaffirm support for Mkapa as a facilitator in the Burundi crisis

    {The United Nations and the African Union on Saturday gave their support to the former Tanzanian President Benjamin Mkapa as a facilitator in the Burundi crisis.}

    The two organizations In a recent press release said having taken note of the recent developments of the situation in Burundi the organizations have “reaffirmed their full support to the facilitation of the Community of the Africa to be led by the former Tanzania President.

    Mkapa has been accused of being biased by the country’s opposition group.

    Burundi’s opposition platform, CNARED, said Mkapa was not fit as a facilitator of crisis talks in Burundi.

    It calls on the East African Community (EAC) to include experts from both the UN and the AU in talks to end the Burundi conflict.

    On 9 December, at the end of a three-day visit to Burundi, Mkapa said the current government in the country is legal and legitimate. Adding that the legitimacy of President Pierre Nkurunziza should not be called into question.

    Despite the pressures and the sanctions of the international community, Mkapa had considered it unnecessary to continue to challenge the “legitimacy” of the election of Mr. Nkurunziza.

    Mkapa said the facilitation was rather concerned with creating favorable conditions in Burundi in order to organise free, fair and credible 2020 elections.

    However, CNARED has reaffirmed readiness to take part in negotiations led by the East African community. The opposition group Board of Directors has decided to ask the senior mediator, Uganda President Yoweri Museveni, to consult with other EAC heads of states in order to start up a new mediation without delay.

    The Burundi crisis began in April 2015, when the country’s ruling party CNDD-FDD nominated Pierre Nkurunziza as its candidate for the 2015 presidential election.

    The opposition and the civil society accused Pierre Nkurunziza of violating the Burundi Constitution and the Arusha Peace Agreement by running for a third controversial and unconstitutional term.

    According to FIDH reports, since then, 700 people have been killed and more than 250,000 of others have been forced to flee the country.

  • Uganda:MPs who are battling election petition cases demand car cash

    {They also question why ex officials who are already provided for by their sector dockets and do not represent any constituency have been given money to buy vehicles.}

    Thirty seven members of Parliament with pending election petitions in the Court of Appeal have petitioned the Speaker Rebecca Kadaga demanding the released of their vehicle money which was withheld by the Parliamentary Commission until they are cleared by court.

    On October 11, 2016, Parliament disbursed Shs43.2 billion to the law makers to buy vehicles.

    However, the Parliamentary Commission resolved not to disburse money to all legislators with pending election petitions until they are cleared by court to avoid cases where Parliament is made to release more cash new legislators once those battling petitions lose them.

    In their January 12, 2017 petition to the Speaker, the petitioners demand the release of their vehicle cash.

    Each MP in the 10th Parliament is entitled to Shs150 million for the purchase of a vehicle to facilitate movement between Parliament and their constituencies.

    Each MP, apart from those battling election petition cases received Shs100 million.

    “We the under signed members of the 10th Parliament of Uganda, hereby log in a petition to your attention and the entire Parliamentary Commission over a matter of failure to transfer funds for purchase of vehicles as duly assigned,” the petition reads in part.

    The petitioners argue: “It is also clear that half of the Members of Parliament who still have pending court appeals have been paid.”

    They also question why ex-officios who are already provided for by their sector dockets and do not represent any constituency have been given money to buy vehicles.

    “Rt Hon Speaker, it should be noted among members who lost their cases at [in the] High Court and now in Court of Appeal; some have been paid whereas others have not. The same applies to those who won cases at the High Court and were appealed against. Therefore, we are puzzled by the criterion of selection,” the petition adds.

    Mr Peter Ogwang, the Usuk County MP who also doubles as Parliamentary Commissioner says Parliament used different approaches to arrive at which MP receives the vehicle cash first.

    “We began with the new MPs following alphabetical order because some of the new MPs were facing transport challenges. The other MPs will also be catered for because the money is available,” Mr Ogwang said.

    He also confirmed that some of the MPs facing election petitions have received the vehicles.

    “We pray that you resist any attempts by any authority wishing to detract you from effecting these payments as this has direct bearing on the performance of the 10th Parliament and precedent for future challenges against any Member of Parliament,” the petitioners argue.

    Mr Chris Obore, the Director of Communication and Public Relations in Parliament, said the Parliamentary Commission halted the payment following a public outcry.

  • African Union to debate Morocco’s bid to rejoin bloc

    {African Union leaders meet in Ethiopia on Monday for a difficult summit likely to expose regional divisions as they debate whether to allow Morocco to rejoin the bloc, and vote for a new chairperson.}

    The two-day summit comes after several shake-ups on the international stage: the election of US President Donald Trump and a new head of the UN, Antonio Guterres, who will address the opening of the assembly.

    On Sunday in Addis Ababa, Guterres praised Ethiopia’s generosity in welcoming refugees from the region while battling its worst drought in 50 years.

    It is “an example that I would say needs to be thought about in a world where unfortunately so many borders are being closed,” he said in a veiled dig at the US ban on travellers from seven Muslim countries, including Libya, Somalia and Sudan in Africa.

    {{TRUMP’S AMERICA}}

    Uncertainty over Africa’s relationship with Trump’s America is one of several issues demanding the attention of AU leaders — from turmoil in Libya, radical Islamism in Mali, Somalia and Nigeria, to stagnating peace efforts in South Sudan.

    However, Monday’s talks will be dominated by Morocco’s bid to return to the fold 33 years after it quit in protest against the AU’s decision to accept Western Sahara as a member.

    The membership of affluent Morocco could be a boon for the AU, which lost a key financier in late Libyan dictator Muammar Gaddafi and is working hard to become financially independent.

    Currently, foreign donors account for some 70 percent of its budget, according to the Institute for Security Studies (ISS).

    {{POLISARIO}}

    However, Addis-based ISS analyst Liesl Louw-Vaudran highlights that Morocco’s return “is still not a done deal”, with heavyweights such as Algeria and South Africa lobbying hard against the move.

    Both have long supported the fight for self-determination by Western Sahara’s Polisario independence movement.

    Morocco maintains that the former Spanish colony, which it annexed in 1975, is an integral part of the kingdom.

    Also on Monday, leaders will vote for a new chairperson six months after failing to decide on a replacement for South Africa’s Nkosazana Dlamini-Zuma.

    This time, fragmented regional interests are likely to make it harder for one of five candidates from Kenya, Senegal, Chad, Botswana and Equatorial Guinea to win a two-thirds majority and be elected chairperson of the AU Commission.

    {{ICC ISSUE}}

    Kenya’s Foreign Cabinet Secretary Amina Mohamed, Chad’s former prime minister Moussa Faki Mahamat and Senegal’s veteran diplomat Abdoulaye Bathily are the newcomers and frontrunners in the race.

    Aside from Morocco, regions are also divided by growing anger with the International Criminal Court (ICC).

    Burundi, South Africa and The Gambia decided late last year to pull out of the court, claiming it unfairly targets African nations.

    Others such as Kenya have threatened to follow suit while Botswana and Senegal have argued in favour of the court.

    The choice of a new leader is crucial for the future of a bloc still seen as largely irrelevant in the daily lives of most Africans, and which is undergoing deep introspection on how to reform.

    Rwanda’s President Paul Kagame was tasked with drawing up a report recommending an overhaul of the bloc, which he presented to heads of state on Sunday.

    {{DONOR FUNDING}}

    According to the Kenyan government, the “biting” report criticised “chronic failure to see through African Union decisions (which) had resulted in a crisis of implementation and a perception that the AU was not relevant to Africans”.

    Kagame also slammed “over-dependence on (donor) funding.”

    Efforts to obtain more financial independence are likely to gain even more significance as Africa faces uncertainty over its partnership with the United States after Trump’s vow to put “America first”.

    The US is one of the main contributors to the fight against the Shabaab in Somalia, and the AU Mission in Somalia (AMISOM) has already been hit by funding cuts from the EU.

    The membership of affluent Morocco could also be a boon for the AU.
  • Drought puts western Kenya at risk, like arid lands

    {Communities living in western Kenya are likely to be particularly vulnerable to the dry spell that has persisted since late last year, even as attention is focused on more arid parts of Kenya.}

    A study published by the Society for International Development (SID) and the Kenya National Bureau of Statistics found that six counties, largely located in the north and west of the country, had at least half the employed people working on family land holdings.

    They were Nyamira (53 per cent), Busia (52 per cent), Kisii (51 per cent) and Bungoma, Turkana and Nyandarua (all 50 per cent). Five constituencies have more than two-thirds of their labour force working on family land.

    Sirisia Constituency and Mount Elgon in Bungoma County had the largest share of individuals working on family land holdings at 69 per cent and 68 per cent, respectively. Loima in Turkana County (68 per cent), Kuria East in Migori (67 per cent) and Ndhiwa in Homa Bay (67 per cent) rounded up the top five.

    {{NO NORMAL RAINFALL}}

    The report notes that working on family landholdings is associated with reliance on uneven weather and a lack of certainty in earnings. The 2013 study, titled Exploring Kenya’s Inequality, is the most recent on inequality and poverty available.

    It gives an indication of communities that are likely to be harshly affected by the dry conditions that have prevailed in Kenya since late last year, which may not be in the public eye because they are not located in arid or semi-arid regions.

    In many cases, family lands are small in size and are under pressure to feed ever growing families. The high proportions of people working on family land in these counties give cause of concern, given that weather warnings show the short rains appear to have failed.

    According to the national drought early warning bulletin for January 2017, no county has recorded normal rainfall during the short rainy season. The warning also says the short rains were too brief to significantly influence improvement in crop and animal production and summarises effects on particular counties.

    Crop failure is expected for most parts of Embu County and near-total crop failure in Kitui. The warning also predicts below-average crop production in Makueni, Meru, Nyeri, Tharaka-Nithi, Kilifi, West Pokot, Baringo and Isiolo counties.

    {{URBANISED COUNTIES}}

    The data shows that lack of education is associated with surviving off family land, where little or no education is needed, and that urban dwellers with no education were twice as likely as their rural counterparts to be unemployed.

    The report says a third of the country’s labour force earns a living by growing crops and raising animals on family land. Nearly a quarter, or 24 per cent, work for pay, while 13 per cent work on a family business. Subsistence farmers and pastoralists are usually excluded from formal and informal sector employment data.

    More than four out of five (82 per cent) of the people in Kuria East Constituency who have no education made a living by working off their family land. This was the highest such proportion in the country. It was followed by Ugenya, Kitutu Chache North, Sirisia and Ndhiwa.

    Urbanised counties have especially large proportions of people who work on family lands in some constituencies. Kiambu County has a wide spread — ranging from the urbanised Thika and Juja constituencies at 5 per cent to Gatundu South at 36 per cent, Gatundu North at 38 per cent and Lari at 43 per cent — working on family land.

    {{NOT MOST UNEQUAL}}

    Nakuru County also has a wide spread — from the urbanised Nakuru Town West (5 per cent) to Kuresoi North (61 per cent). In Homa Bay, only 20 per cent of people in Suba North are employed in cultivating family land, while in Ndhiwa it is 67 per cent.
    Counties that rely on family land are not the most unequal, however.

    Four of the five most unequal counties and five of the most unequal 10 are at the Coast. The most unequal county, measured by the Gini coefficient, is Tana River with a value of 0.617, followed by Kwale, Kilifi, Lamu and Migori. The Gini index measures the degree of inequality in the distribution of family income.

    The study found that Turkana County, which was the poorest, was also the most equal. The most unequal constituency was Teso South in Busia, followed by Galole, Bura, Garsen and Magarini, all from the Coast.

  • 80 Rwandan, Congolese nationals arrested in Uganda over illegal entry

    {The suspects were arrested during joint operations mounted by Police and UPDF on Friday night.}

    At least 80 people have been arrested in Kisoro town over illegal entry into Uganda. The arrested include sixty nationals of Rwanda and twenty from the Democratic Republic of Congo (DRC).

    The suspects were arrested during joint operations mounted by Police and Uganda People’s Defence Forces (UPDF) on Friday night. They are said to have entered Uganda through ungazzeted entry points at Muramba and Nyarusiza in Kisoro District.

    Kisoro District Police Commander Charles Okoto told this reporter that the suspects were found at several bus terminals in Kisoro town waiting for buses reportedly to travel to Kampala, Mubende, Mityana and Hoima districts for casual labor. Okoto says that security apprehended them after they failed to present valid travel documents.

    Kisoro Resident District Commissioner Hajji Shafique Ssekandi said the Rwandan nationals will be deported while DRC nationals will be arraigned before court to answer to charges of illegal entry.

    This is not the first time Rwandan and Congolese nationals are arrested in Uganda over illegal entry.

    On January 25 last year, 70 Rwandan nationals were deported by Ntungamo Security officials after sneaking into Uganda through Mirama hills border post in Ntungamo District. Sixteen other illegal immigrants comprising of Rwandan and DRC nationals were deported by Ugandan authorities on January 23.

    The suspects were picked up on January 18 last year and arraigned before Kisoro Grade II Magistrate, Charles Waako. They pleaded guilty before the magistrate ordered for their deportation.

    Cyanika One Stop Border connecting Rwanda and Uganda (Théophile Niyitegeka)
  • 30 M23 combatants enter Rwanda

    {A group of 30 unarmed people claiming to be M23 combatants fled to Rwanda yesterday at 17:00 hours through Rwanda-DRC common border, in Bugeshi Sector, Rubavu District, according to a statement from the Ministry of Defense (MoD) signed by the RDF spokesperson ,LT Col René Ngendahimana. }

    The statement indicates that the combatants reported to Rwanda’s military that they were fleeing from combat action by DRC Armed Forces (FARDC) adding that they were seen by the International Committee of Red Cross (ICRC where those requiring medical attention have been attended to by the ICRC, in accordance with International Humanitarian Law.

    The fleeing follows recent on 15th January 2017 reports where armed M23 combatants fled the refuge camp in Uganda to enter North Kivu Province in Democratic Republic of Congo.

    It was later confirmed by Uganda’s spokesperson,Ofwono Opondo that 101 M23 combatants were held returning to DRC but 40 of them went missing.

    In a press briefing held on 20th January 2017 in Goma, the spokesperson of DRC infantry forces Gén François Olenga requested M23 combatants to report themselves to government military or have their commander Gen.Sultan Makenga questioned.

    On 20th January 2017, Uganda security personnel arrested more five M23 combatants suspected to have returned to DRC.

  • Rwanda Energy Group Limited (REG) CEO next Guest on #TSMTWEETCHAT

    {Following our very engaging and enlightening first Tweet Chat, The ServiceMag wishes to announce our second Tweet Chat to be held on Feb 3rd 2017 from 11am to 12 noon.}

    The TSM Tweet Chat has been started to enable customers/citizens reach top management of the businesses, corporations and organisations that serve them. The sessions are also a way of bridging the communication gap between service providers and service beneficiaries.

    Sign in on Friday Feb 3rd and send your questions to @theservicemag and @reg_rwanda or give your suggestions to Mugiraneza Jean Bosco CEO Rwanda Energy Group.

    Rwanda Energy Group Limited (REG) was incorporated to succeed the former Energy Water and Sanitation Authority (EWSA) with a focus on energy resources development and services delivery. This is part of a larger reform programme initiated by the Government of Rwanda (GoR) seeking to achieve key objectives.

    Many citizens have been raising serious queries on this important utility service – power/energy/electricity provider and this is an opportunity to raise them directly to the Company CEO who will be assisted by four of his Directors to address them during the interactive tweet chat session. Here is an opportunity to get answers from the very top to all.

    TSM Tweet Chat will be held every fortnight with a view to improving communication between customers/citizens and service providers and ultimately impacting service delivery.

    {{How to Participate: }}

    On Twitter, send your questions related to service delivery to @theservicemag adding#TSMTWITTERCHAT